Installation & Licensing

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*Expert Elite*
mrattray
Posts: 2,217
Registered: ‎09-13-2011
Message 1 of 41 (736 Views)

Error when downloading 2013 Suite

736 Views, 40 Replies
04-12-2012 05:25 AM

I can't view the available downloads. I get a scripting error on the website (see attachment). Any ideas or alternate links?

Mike (not Matt) Rattray

Active Member
Posts: 10
Registered: ‎10-28-2009
Message 2 of 41 (732 Views)

Re: Error when downloading 2013 Suite

04-12-2012 05:27 AM in reply to: mrattray

Getting the exact same issue here :smileysad:

*Expert Elite*
mrattray
Posts: 2,217
Registered: ‎09-13-2011
Message 3 of 41 (726 Views)

Re: Error when downloading 2013 Suite

04-12-2012 05:39 AM in reply to: mrattray

Tried it with FireFox hoping it was a browser problem. Same error.

Mike (not Matt) Rattray

*Expert Elite*
mrattray
Posts: 2,217
Registered: ‎09-13-2011
Message 4 of 41 (707 Views)

Re: Error when downloading 2013 Suite

04-12-2012 06:27 AM in reply to: mrattray

I forgot to mention that other versions (2012) seem to work fine.

Mike (not Matt) Rattray

*Expert Elite*
DarrenP
Posts: 6,815
Registered: ‎09-13-2007
Message 5 of 41 (700 Views)

Re: Error when downloading 2013 Suite

04-12-2012 06:51 AM in reply to: mrattray

it seems to be widespread

 

*Expert Elite*
mrattray
Posts: 2,217
Registered: ‎09-13-2011
Message 6 of 41 (693 Views)

Re: Error when downloading 2013 Suite

04-12-2012 07:02 AM in reply to: DarrenP

You mean this isn't an accurate portrayal?(attached)

Mike (not Matt) Rattray

Contributor
Posts: 17
Registered: ‎02-24-2010
Message 7 of 41 (679 Views)

Re: Error when downloading 2013 Suite

04-12-2012 07:14 AM in reply to: mrattray

We do not even have the 2013 button on our Subscription Center (although we did get the email "Important Notification: Your Autodesk Upgrade is Ready for Download ").

 

I am wondering if you can still attempt to download 2013 or it has been pulled for now?

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 8 of 41 (678 Views)

Re: Error when downloading 2013 Suite

04-12-2012 07:16 AM in reply to: mrattray

Hi everyone,

 

We are aware of this issue and our Downloads and Subscription Center teams are working to have it solved ASAP. Apologies for any inconvenience this may cause and we will keep everyone posted.



Camilo Lemos
*Expert Elite*
mrattray
Posts: 2,217
Registered: ‎09-13-2011
Message 9 of 41 (671 Views)

Re: Error when downloading 2013 Suite

04-12-2012 07:20 AM in reply to: joncdem

I just checked and I still have the button for 2013.  I think you may be having a different problem, joncdem. Perhaps your subscription isn't current?

Mike (not Matt) Rattray

Community Manager
philip.s
Posts: 2,226
Registered: ‎09-27-2011
Message 10 of 41 (601 Views)

Re: Error when downloading 2013 Suite

04-12-2012 09:43 AM in reply to: mrattray

Hi mrattray and Schredhammer,

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your Subscription Center login information so that I can attempt to reproduce the error.



Philip Schmelzer

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