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Error when downloading 2013 Suite

40 REPLIES 40
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Message 1 of 41
mrattray
1568 Views, 40 Replies

Error when downloading 2013 Suite

I can't view the available downloads. I get a scripting error on the website (see attachment). Any ideas or alternate links?

Mike (not Matt) Rattray

40 REPLIES 40
Message 2 of 41
Schredhammer
in reply to: mrattray

Getting the exact same issue here Smiley Sad

Message 3 of 41
mrattray
in reply to: mrattray

Tried it with FireFox hoping it was a browser problem. Same error.

Mike (not Matt) Rattray

Message 4 of 41
mrattray
in reply to: mrattray

I forgot to mention that other versions (2012) seem to work fine.

Mike (not Matt) Rattray

Message 5 of 41
DarrenP
in reply to: mrattray

it seems to be widespread

 

DarrenP
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Message 6 of 41
mrattray
in reply to: DarrenP

You mean this isn't an accurate portrayal?(attached)

Mike (not Matt) Rattray

Message 7 of 41
joncdem
in reply to: mrattray

We do not even have the 2013 button on our Subscription Center (although we did get the email "Important Notification: Your Autodesk Upgrade is Ready for Download ").

 

I am wondering if you can still attempt to download 2013 or it has been pulled for now?

Message 8 of 41
camilo.lemos
in reply to: mrattray

Hi everyone,

 

We are aware of this issue and our Downloads and Subscription Center teams are working to have it solved ASAP. Apologies for any inconvenience this may cause and we will keep everyone posted.



Camilo Lemos

Message 9 of 41
mrattray
in reply to: joncdem

I just checked and I still have the button for 2013.  I think you may be having a different problem, joncdem. Perhaps your subscription isn't current?

Mike (not Matt) Rattray

Message 10 of 41
philip.s
in reply to: mrattray

Hi mrattray and Schredhammer,

 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your Subscription Center login information so that I can attempt to reproduce the error.

Message 11 of 41
mrattray
in reply to: philip.s

I'd be happy to if you can find a way to convince me you're actually from AutoDesk. No offense, but there's too many fishing schemes and talented hackers running around these days to take someone on their word and an "A" next to their name.

Mike (not Matt) Rattray

Message 12 of 41
philip.s
in reply to: mrattray

Mrattray, that's very understandable.

 

I just sent you a Private Message with my internal email address. If you still don't feel comfortable, with your permission I can reset your password and send you an email or call with the new one.

Message 13 of 41
mrattray
in reply to: philip.s

I double checked to make sure the problem was still occuring before sending you that e-mail and it's working fine now. I'm downloading now. *shrug*

I'll be sure to send you that e-mail if I it crops up again.

 

Thanks,

Mike

Mike (not Matt) Rattray

Message 14 of 41
DarrenP
in reply to: mrattray

it looks like its fixed now

DarrenP
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Message 15 of 41
philip.s
in reply to: Schredhammer

Yup, confirming that I was able to get in and successfully download the Product Design Suite. Please let me know if you experience any further issues.

Message 16 of 41
JamieVJohnson2
in reply to: philip.s

I have the email notice, the new serial numbers, but no 2013 button to press to download either. I'm using IE 9 64bit. on Windows 7 Ultimate 64bit.

 

jvj

jvj
Message 17 of 41
joncdem
in reply to: mrattray

Defrinately a different problem then.

 

I just checked and our subscription is current. I guess then that Jamie and I have a different problem with the download.

Message 18 of 41
philip.s
in reply to: joncdem

Hi joncdem and JamieVJohnson2,

 

I've taken ownership of the support requests that you both generated and will be working with the appropriate team on adding access to your accounts. Please use the following 72hr timed direct download links (I will also be sending them out shortly via email) as a workaround until the issue has been resolved.

 

**LINKS UPDATED 4/16 FOR AN ADDITIONAL 72HRS

 

Autodesk Product Design Suite Premium 2013 32BIT - LINK 1

Autodesk Product Design Suite Premium 2013 32BIT - LINK 2

Autodesk Product Design Suite Premium 2013 32BIT - LINK 3

Autodesk Product Design Suite Premium 2013 32BIT - LINK 4

 

Autodesk Product Design Suite Premium 2013 64BIT - LINK 1

Autodesk Product Design Suite Premium 2013 64BIT - LINK 2

Autodesk Product Design Suite Premium 2013 64BIT - LINK 3

Autodesk Product Design Suite Premium 2013 64BIT - LINK 4

 

Autodesk Product Design Suite Standard 2013 32BIT - LINK 1

Autodesk Product Design Suite Standard 2013 32BIT - LINK 2

Autodesk Product Design Suite Standard 2013 32BIT - LINK 3

 

Autodesk Product Design Suite Standard 2013 64BIT - LINK 1

Autodesk Product Design Suite Standard 2013 64BIT - LINK 2

Autodesk Product Design Suite Standard 2013 64BIT - LINK 3

 

Autodesk Product Design Suite Ultimate 2013 32BIT - LINK 1

Autodesk Product Design Suite Ultimate 2013 32BIT - LINK 2

Autodesk Product Design Suite Ultimate 2013 32BIT - LINK 3

Autodesk Product Design Suite Ultimate 2013 32BIT - LINK 4

 

Autodesk Product Design Suite Ultimate 2013 64BIT - LINK 1

Autodesk Product Design Suite Ultimate 2013 64BIT - LINK 2

Autodesk Product Design Suite Ultimate 2013 64BIT - LINK 3

Autodesk Product Design Suite Ultimate 2013 64BIT - LINK 4

Message 19 of 41
DarrenP
in reply to: philip.s

how long will these links be available?

DarrenP
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Message 20 of 41
DarrenP
in reply to: DarrenP

thanks philip

DarrenP
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