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    *Expert Elite*
    mrattray
    Posts: 1,453
    Registered: ‎09-13-2011

    Error when downloading 2013 Suite

    708 Views, 40 Replies
    04-12-2012 05:25 AM

    I can't view the available downloads. I get a scripting error on the website (see attachment). Any ideas or alternate links?

    Mike (not Matt) Rattray

    Please use plain text.
    Active Member
    Posts: 10
    Registered: ‎10-28-2009

    Re: Error when downloading 2013 Suite

    04-12-2012 05:27 AM in reply to: mrattray

    Getting the exact same issue here :smileysad:

    Please use plain text.
    *Expert Elite*
    mrattray
    Posts: 1,453
    Registered: ‎09-13-2011

    Re: Error when downloading 2013 Suite

    04-12-2012 05:39 AM in reply to: mrattray

    Tried it with FireFox hoping it was a browser problem. Same error.

    Mike (not Matt) Rattray

    Please use plain text.
    *Expert Elite*
    mrattray
    Posts: 1,453
    Registered: ‎09-13-2011

    Re: Error when downloading 2013 Suite

    04-12-2012 06:27 AM in reply to: mrattray

    I forgot to mention that other versions (2012) seem to work fine.

    Mike (not Matt) Rattray

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    *Expert Elite*
    DarrenP
    Posts: 4,299
    Registered: ‎09-13-2007

    Re: Error when downloading 2013 Suite

    04-12-2012 06:51 AM in reply to: mrattray

    it seems to be widespread

     

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    *Expert Elite*
    mrattray
    Posts: 1,453
    Registered: ‎09-13-2011

    Re: Error when downloading 2013 Suite

    04-12-2012 07:02 AM in reply to: DarrenP

    You mean this isn't an accurate portrayal?(attached)

    Mike (not Matt) Rattray

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    Contributor
    Posts: 16
    Registered: ‎02-24-2010

    Re: Error when downloading 2013 Suite

    04-12-2012 07:14 AM in reply to: mrattray

    We do not even have the 2013 button on our Subscription Center (although we did get the email "Important Notification: Your Autodesk Upgrade is Ready for Download ").

     

    I am wondering if you can still attempt to download 2013 or it has been pulled for now?

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    Community Manager
    camilo.lemos
    Posts: 457
    Registered: ‎09-28-2011

    Re: Error when downloading 2013 Suite

    04-12-2012 07:16 AM in reply to: mrattray

    Hi everyone,

     

    We are aware of this issue and our Downloads and Subscription Center teams are working to have it solved ASAP. Apologies for any inconvenience this may cause and we will keep everyone posted.



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    *Expert Elite*
    mrattray
    Posts: 1,453
    Registered: ‎09-13-2011

    Re: Error when downloading 2013 Suite

    04-12-2012 07:20 AM in reply to: joncdem

    I just checked and I still have the button for 2013.  I think you may be having a different problem, joncdem. Perhaps your subscription isn't current?

    Mike (not Matt) Rattray

    Please use plain text.
    Community Manager
    philip.s
    Posts: 1,425
    Registered: ‎09-27-2011

    Re: Error when downloading 2013 Suite

    04-12-2012 09:43 AM in reply to: mrattray

    Hi mrattray and Schredhammer,

     

    Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your Subscription Center login information so that I can attempt to reproduce the error.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.