Installation & Licensing

New Member
Posts: 1
Registered: ‎02-08-2012
Message 1 of 2 (415 Views)

Error message 1:5 2: adlm PITSetProductInformation failed. 3:2

415 Views, 1 Replies
10-06-2012 12:33 PM

I had autodesk Maya 2011 student version installed on my computer. I uninstalled it... it no longer shows up in my programs list. The shortcuts are still there. When I tried to install Maya 2012 I got this error message 1:5 2: adlm PITSetProductInformation failed. 3:2 


I have read that you need to go through and remove all the related Autodesk files by hand but I do not know which ones they are. 


Can someone help me figure out wich files I need to remove and give me a clean install for Autodesk Maya 2012?

Posts: 429
Registered: ‎06-14-2011
Message 2 of 2 (390 Views)

Re: Error message 1:5 2: adlm PITSetProductInformation failed. 3:2

10-07-2012 06:43 PM in reply to: tmckie86

Hi tmckie86:


I suggest that you click on this link for available options regarding the specific error you have encountered. I hope it helps. :smileyhappy:


Best Regards,


Arlin Bibat

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us