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Member
kjroosevelt
Posts: 3
Registered: ‎03-25-2011
Message 1 of 6 (448 Views)

Error installing 3ds MAX Design 2012 Subscription Advantage Pack

448 Views, 5 Replies
12-09-2011 11:09 AM

I have 3ds MAX Design 2012 installed and working, when i try to install the Subscription Advantage Pack I recieve a dialog box saying there has been a unhandeled exception error.  

I have attached the Error.

 

Any Ideas?

 

This is the install i'm trying to use maxdes_2012_ap_201109_winall_001_enu.exe

 

Windows 7 x64

x64 version of 3ds Max Design 2012 (Without SP2)

 

Thanks.

 

Alumni
subsales
Posts: 59
Registered: ‎10-01-2008
Message 2 of 6 (414 Views)

Re: Error installing 3ds MAX Design 2012 Subscription Advantage Pack

12-12-2011 11:01 AM in reply to: kjroosevelt

I’m curious about your video card and video driver version.

 

Unhandled exception errors you received during 3ds Max Design 2012 SAP install could be caused by corrupted video card drivers.  Could you please check your video card in Autodesk Certified Graphics Hardware list and if it is listed there, please download (reinstall) the certified drivers.

 

The Certified Hardware list is located here: http://usa.autodesk.com/adsk/servlet/cert?siteID=123112&id=

 

Please let us know if this resolves the issue.

 

Product Support
avto
Posts: 265
Registered: ‎10-07-2008
Message 3 of 6 (382 Views)

Re: Error installing 3ds MAX Design 2012 Subscription Advantage Pack

12-14-2011 02:30 PM in reply to: kjroosevelt

I’m curious about your video card and video driver version.

 

Unhandled exception errors you received during 3ds Max Design 2012 SAP install could be caused by corrupted video card drivers.  Could you please check your video card in Autodesk Certified Graphics Hardware list and if it is listed there, please download (reinstall) the certified drivers.

 

The Certified Hardware list is located here: http://usa.autodesk.com/adsk/servlet/cert?siteID=123112&id=16391880 

Please let us know if this resolves the issue.

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.
Member
kjroosevelt
Posts: 3
Registered: ‎03-25-2011
Message 4 of 6 (367 Views)

Re: Error installing 3ds MAX Design 2012 Subscription Advantage Pack

12-15-2011 06:56 AM in reply to: kjroosevelt

I have a Quadro FX 2800m video card.

Nvidia Driver Version 275.89

Member
kjroosevelt
Posts: 3
Registered: ‎03-25-2011
Message 5 of 6 (365 Views)

Re: Error installing 3ds MAX Design 2012 Subscription Advantage Pack

12-15-2011 07:12 AM in reply to: kjroosevelt

I was able to install the .msi file in the Temp directory for the SAP so for now i'm set, this only happened on 1 machine so far so I hope its this machine only.

 

Thanks for the input.

Product Support
avto
Posts: 265
Registered: ‎10-07-2008
Message 6 of 6 (361 Views)

Re: Error installing 3ds MAX Design 2012 Subscription Advantage Pack

12-15-2011 07:16 AM in reply to: kjroosevelt

Thanks for the update.

I'm glad to hear that the issue is resolved.

 



Avto Chachava
Autodesk Product Support
Autodesk, Inc.

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