Installation & Licensing

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New Member
Jason.colcombe
Posts: 1
Registered: ‎07-24-2013
Message 1 of 10 (277 Views)

Error accessing subscription centre - Error #111

277 Views, 9 Replies
08-05-2013 04:26 AM

When attempting to access the subscription centre i get the follwoing error;

 

We are sorry...        Subscription Help                                    There was an internal problem with the data submitted.  Please let the Autodesk Business Center know, error #111              

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 2 of 10 (271 Views)

Re: Error accessing subscription centre - Error #111

08-05-2013 04:52 AM in reply to: Jason.colcombe

Hi Jason and welcome to the forums.

 

It looks like at least one of your subscription contracts belongs to a reseller account. If you are a reseller, please contact our partner support team via the traditional means as the community managers on this forum do not have means to edit partner accounts.

 

Best regards,



Camilo Lemos
New Member
Blizake
Posts: 1
Registered: ‎04-04-2013
Message 3 of 10 (242 Views)

Re: Error accessing subscription centre - Error #111

08-28-2013 09:32 AM in reply to: camilo.lemos

Hi I am getting the same error

 

I was able to access it yesterday and not today

 

I am not a reseller but did recently renew some subscriptions on some of our licenses.

 

Thanks

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 4 of 10 (235 Views)

Re: Error accessing subscription centre - Error #111

08-28-2013 10:36 AM in reply to: Blizake

Hi Blake,

 

Welcome to the Community!

 

I have found your account and am working on troubleshooting it. As soon as it is corrected I will send you the log in information in a Personal Message.

 

Thank you for your patience and I apologize for the inconvenience!



Amanda Kinley
New Member
dserral
Posts: 1
Registered: ‎10-07-2013
Message 5 of 10 (186 Views)

Re: Error accessing subscription centre - Error #111

10-10-2013 02:15 AM in reply to: Jason.colcombe

Hi,

 

I'm having the same issue trying to login to subscription center.

 

Could you help please?


Thank you

 

Ha habido un problema interno con los datos enviados. Comuníqueselo a Autodesk Business Center, error #111 

Póngase en contacto con Ayuda de suscripción. 

Si desea descargar la actualización del producto con su contrato anterior de Subscription, haga clic aquí.

 

New Member
david
Posts: 2
Registered: ‎10-11-2013
Message 6 of 10 (158 Views)

Re: Error accessing subscription centre - Error #111

10-11-2013 09:24 AM in reply to: Jason.colcombe

I get error 111 trying to access the subscription center I need to get my whole system!!!!

I have a 3 year contract!!!

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 7 of 10 (142 Views)

Re: Error accessing subscription centre - Error #111

10-11-2013 10:44 AM in reply to: david

try contacting your reseller so they can create a case with autodesk if you don't get a response on here

the problem seems to be on Autodesks end

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 8 of 10 (134 Views)

Re: Error accessing subscription centre - Error #111

10-11-2013 11:28 AM in reply to: david

My apologies for the inconvenience and David (dserral and david) .

 

As I've just made adjustments to both your accounts, can you please clear your browser cache and try logging in again? Are you able to get in?

 

For future reference, anyone facing the same issue can also contact our Subscription Center Support Team directly.



Philip Schmelzer
New Member
david
Posts: 2
Registered: ‎10-11-2013
Message 9 of 10 (129 Views)

Re: Error accessing subscription centre - Error #111

10-11-2013 12:11 PM in reply to: Jason.colcombe

I can get into subscription center but NOT download my software!

 

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 10 of 10 (120 Views)

Re: Error accessing subscription centre - Error #111

10-11-2013 01:08 PM in reply to: david

Thanks for verifying and as it appears to be caused by a data sync, I've made another backend tweak which should allow access shortly.

 

As a temporary workaround and while that processes, please download the software directly through Matt our Virtual Agent.

 

Please let me know if you continue to have issues so that I can investigate accordingly.



Philip Schmelzer

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