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New Member
coreyiyican
Posts: 1
Registered: ‎06-20-2011
Message 1 of 20 (14,140 Views)

Error 2738 when installing AutoCAD 2012

14140 Views, 19 Replies
06-20-2011 12:06 PM

I'm having more or less the same problems as the user from this post: http://forums.autodesk.com/t5/Installation-Licensing/Unable-to-Install-ACAD-2012/td-p/2971196

 

When I attempt to install AutoCAD 2012 (with or without Review or the Fusion add-on), I get an error message 2738 in the middle of the installation and at the conclusion AutoCAD cannot install.  I've done just about everything suggested ('repair' Windows NET 4.0, re-start a million times, etc. etc.). 

 

I'm just wondering if anyone else (besides the guy above) had this issue and if it's been resolved.  Thanks.

Product Support
emily.xu
Posts: 460
Registered: ‎03-29-2010
Message 2 of 20 (14,129 Views)

Re: Error 2738 when installing AutoCAD 2012

06-21-2011 03:33 AM in reply to: coreyiyican

I would suggest you using the system default Administrator to login your system, then install the latest update for your OS and try to install AutoCAD.




Emily Xu
Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 3 of 20 (13,900 Views)

Re: Error 2738 when installing AutoCAD 2012

07-20-2011 06:30 AM in reply to: coreyiyican

Hi,

 

Did Emily's suggestion help? If not, please open the Install log, not the setup.log, and search for the error in the Install log. If the error shows a failure similar to the following just prior to the 2738 error:

 

(SERVER)     MSI (s) (B8:10) [09:06:19:519]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA4AA.tmp, Entrypoint: CheckInstalledFonts
(SERVER)     MSI (s) (B8:14) [09:06:27:181]: Executing op: ActionStart(Name=AcadAddin.UpdateContentService.34608361_A001_1A01_B26F_8D0B4BE5AD02,,)
(SERVER)     MSI (s) (B8:14) [09:06:27:183]: Executing op: CustomActionSchedule(Action=AcadAddin.UpdateContentService.34608361_A001_1A01_B26F_8D0B4BE5AD02,ActionType=1062,Source=On error resume next

If this is the case, then be sure to first remove the Content Service from the Control Panel > Programs and Features (Add Remove Programs).  Then try the install again.

 

-Alison

 

 

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Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

New Member
tom.elsass
Posts: 2
Registered: ‎08-02-2011
Message 4 of 20 (13,754 Views)

Re: Error 2738 when installing AutoCAD 2012

08-07-2011 10:50 AM in reply to: alison.gangler

Alison,

 

I am having the same issue with the error 2738.  I've tried everything I know how to and then tried to uninstall the program.  I was able to remove everything except the "Autodesk Content Service".  Everytime I try to uninstall it it gives me the same error (2738).  I can't get it off my hardrive.  I tried to install another uninstall program but to no avail.

 

What would you suggest now?

 

Thanks for your time,

Tom

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 5 of 20 (13,744 Views)

Re: Error 2738 when installing AutoCAD 2012

08-08-2011 06:11 AM in reply to: tom.elsass

Hi,

 

Were you able to verify in the install/uninstall MSI log that the error is being triggered by the Content Service? If you need to enable the verbose logging for Windows Installer, you can use the Microsoft Knowledgebase article:

 

http://support.microsoft.com/kb/223300

 

Also, you can remove the Content Service by using Revo Uninstaller. The free version of this utility can be downloaded from:

 

http://www.revouninstaller.com/revo_uninstaller_free_download.html

 

I hope this helps.

 

Cheers,

Alison

 

 

 

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

New Member
tom.elsass
Posts: 2
Registered: ‎08-02-2011
Message 6 of 20 (13,741 Views)

Re: Error 2738 when installing AutoCAD 2012

08-08-2011 08:28 AM in reply to: alison.gangler

I was able to get it installed yesterday.  I'm not sure what I did, but it is on and working.

 

I tried all the avenues I could find here in the discussion pages (Revo, C-Cleaner, Command prompts, etc..) and could not get the content service off my computer or the program to install properly.

 

In a last ditch effort I logged back onto Autodesk using internet explorer (instead of Chrome) and gave it another shot.  This time it worked.  Not sure why exactly, but after hours of rebooting frustrations, I don't really care.

 

It's on, it works, I'm happy.

 

Thanks for the quick response.

 

Tom

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 7 of 20 (13,740 Views)

Re: Error 2738 when installing AutoCAD 2012

08-08-2011 08:35 AM in reply to: tom.elsass

Glad you were able to get it working!

 

Cheers,

Alison

 

 

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

New Member
tarek_tushi2
Posts: 1
Registered: ‎10-16-2011
Message 8 of 20 (13,024 Views)

Re: Error 2738 when installing AutoCAD 2012

10-16-2011 01:20 PM in reply to: alison.gangler

I cannot install the autodesk too.. everytime i install it i get and error in the middle of the installation and i do not know what to do !

Im a student and i need this program up and running as soon as possible.

 

 

 

Please help me and provide me with you knowlage.

 

 

Best Regards

Tarek el-bassiouni

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 9 of 20 (12,999 Views)

Re: Error 2738 when installing AutoCAD 2012

10-17-2011 07:12 AM in reply to: tarek_tushi2

Hi,

 

Please check the Control Panel > Programs and Features/Add Remove Programs and check to make sure that AutoCAD as well as Autodesk Content Service are not listed in the list of installed programs. If either of these are listed, please click to uninstall them.

 

You can also browse to the TEMP directory, accessed by typing '%temp%' in the START > RUN and look for the setup log and install log for AutoCAD 2012. These logs will tell the exact error message and cause of the failure and can be opened in any text editor, notepad, etc.

 

Please let me know if this helps.

 

Cheers,

Alison

 

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

Employee
alison.gangler
Posts: 125
Registered: ‎04-12-2010
Message 10 of 20 (12,998 Views)

Re: Error 2738 when installing AutoCAD 2012

10-17-2011 07:15 AM in reply to: tarek_tushi2

Hi,

 

I also just saw this link and wanted to send it as it may help resolve the issue:

 

http://upandready.typepad.com/up_and_ready/2011/07/error-2738-installation-could-not-access-vbscript...

 

Cheers,

Alison

 

___________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!



Alison Gangler
IPG - ICP Install Engineer
Autodesk, Inc.

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