Installation & Licensing

[#1]

I'm having more or less the same problems as the user from this post: http://forums.autodesk.com/t5/Installation-Licensing/Unable-to-Install-ACAD-2012/td-p/2971196

When I attempt to install AutoCAD 2012 (with or without Review or the Fusion add-on), I get an error message 2738 in the middle of the installation and at the conclusion AutoCAD cannot install.  I've done just about everything suggested ('repair' Windows NET 4.0, re-start a million times, etc. etc.). 

I'm just wondering if anyone else (besides the guy above) had this issue and if it's been resolved.  Thanks.

[#2]

I would suggest you using the system default Administrator to login your system, then install the latest update for your OS and try to install AutoCAD.

[#3]

Hi,

Did Emily's suggestion help? If not, please open the Install log, not the setup.log, and search for the error in the Install log. If the error shows a failure similar to the following just prior to the 2738 error:

(SERVER)     MSI (s) (B8:10) [09:06:19:519]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA4AA.tmp, Entrypoint: CheckInstalledFonts
(SERVER)     MSI (s) (B8:14) [09:06:27:181]: Executing op: ActionStart(Name=AcadAddin.UpdateContentService.34608361_A001_1A01_B26F_8D0B4BE5AD02,,)
(SERVER)     MSI (s) (B8:14) [09:06:27:183]: Executing op: CustomActionSchedule(Action=AcadAddin.UpdateContentService.34608361_A001_1A01_B26F_8D0B4BE5AD02,ActionType=1062,Source=On error resume next

If this is the case, then be sure to first remove the Content Service from the Control Panel > Programs and Features (Add Remove Programs).  Then try the install again.

-Alison

[#4]

Alison,

I am having the same issue with the error 2738.  I've tried everything I know how to and then tried to uninstall the program.  I was able to remove everything except the "Autodesk Content Service".  Everytime I try to uninstall it it gives me the same error (2738).  I can't get it off my hardrive.  I tried to install another uninstall program but to no avail.

What would you suggest now?

Thanks for your time,

Tom

[#5]

Hi,

Were you able to verify in the install/uninstall MSI log that the error is being triggered by the Content Service? If you need to enable the verbose logging for Windows Installer, you can use the Microsoft Knowledgebase article:

http://support.microsoft.com/kb/223300

Also, you can remove the Content Service by using Revo Uninstaller. The free version of this utility can be downloaded from:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

I hope this helps.

Cheers,

Alison

[#6]

I was able to get it installed yesterday.  I'm not sure what I did, but it is on and working.

I tried all the avenues I could find here in the discussion pages (Revo, C-Cleaner, Command prompts, etc..) and could not get the content service off my computer or the program to install properly.

In a last ditch effort I logged back onto Autodesk using internet explorer (instead of Chrome) and gave it another shot.  This time it worked.  Not sure why exactly, but after hours of rebooting frustrations, I don't really care.

It's on, it works, I'm happy.

Thanks for the quick response.

Tom

[#7]

Glad you were able to get it working!

Cheers,

Alison

[#8]

I cannot install the autodesk too.. everytime i install it i get and error in the middle of the installation and i do not know what to do !

Im a student and i need this program up and running as soon as possible.

Please help me and provide me with you knowlage.

Best Regards

Tarek el-bassiouni

[#9]

Hi,

Please check the Control Panel > Programs and Features/Add Remove Programs and check to make sure that AutoCAD as well as Autodesk Content Service are not listed in the list of installed programs. If either of these are listed, please click to uninstall them.

You can also browse to the TEMP directory, accessed by typing '%temp%' in the START > RUN and look for the setup log and install log for AutoCAD 2012. These logs will tell the exact error message and cause of the failure and can be opened in any text editor, notepad, etc.

Please let me know if this helps.

Cheers,

Alison

[#10]

Hi,

I also just saw this link and wanted to send it as it may help resolve the issue:

http://upandready.typepad.com/up_and_ready/2011/07/error-2738-installation-could-not-access-vbscript...

Cheers,

Alison