Error #111 when accessing subscription center

[matt]

I am receiving error #111 when attempting to access the subscription center. My reseller isn't responding to emails and a password reset did not help.

I see that you guys can fix this from the backend, any chance you can help me?

Thanks in advance,

Matt

[jessica.t]

Hi Matt!

Your Subscription Center Error #111 has been resolved. I was able to locate an error associated to your account on the back end, fix it, and then reset your password so that you can access your account.

Your User ID is the same but I will send your password to you in a private message. Upon logging into to your Subscription Center account you can change this password under the "My Profile" tab.

I apologize for any inconvenience this may have caused you.

If you have any other questions or concerns please respond to this post.

Thank you!

[darrell.mcalister]

I'm having the same problem. Can you check my account?

[jessica.t]

Hi Darrell,

Could you please send me your email address that is associated to your Subscription Center account in a private message?

It isn't included in your profile

Thank you!

[jessica.t]

Hi Darrell,

Thank you for the additional information. By providing your email address I was able to associate you to your Autodesk Subscription contract. However, you are receiving the 111 error because your contract expired on 9/30/2013.

Once your Subscription expires you will no longer be able to access your Subscription Center account. If you would like to continue your Subscription service please contact your Autodesk authorized reseller to renew.

I hope this was helpful. If you have any additional questions or concerns please respond to this post.

Thank you!

[aleczula]

And same problem here . Could You please help me to check my sbscription too? 😞

[jessica.t]

Hi @aleczula,

It appears that you are a student and should not have access to the Subscription Center. Are you trying to access the Education Community? What troubles are you running into? Any details would be appreciated, thanks!

[bdnickel]

bdnickel or bd5cents@aol.com is also having a problem accessing his account. Can you please help me fix this. Thank you.

[jessica.t]

Hi @bdnickel and welcome to the Autodesk Community!

Which account / portal are you trying to log in to? Are you seeing any error messages? I just want to confirm as this is an older thread. Any further details would be great. Thank you!

[bd5cents]

Ooops ...
Looks like we couldn't verify some of the information you submitted.

Please contact us at the page listed below and reference error #111 so we can sort it out and get you into your account.
www.autodesk.com/signinhelp.

I receive this error when trying to login to subscription.autodesk.com....

[joane.bonghanoy]

Hi @bd5cents,

I am working on this error you have with Subscription Center. I saw as well the case you submitted for this, I will reply to you via Case 

10270102. 

[dylancain]

Hi Jessica,

I am upgrading to a new computer and have the same issue.

Regards Dylan

[lynn_zhang]

Hi @dylancain Welcome to Autodesk Community!

Sorry for your subscription login issue. We are working on your support case #10509995 and will get back to you via email once the issue is resolved. Thanks for your patience!

[dylancain]

Hi,



I would like to delete my old laptop as a device and replace with my new PC.
Is this something you can help with as can't find where to do this within my
account management.



Regards

Dylan Cain



Edited by
Discussion_Admin

[lynn_zhang]

Hi @dylancain 

Unfortunately there's no option for manually deleting your device in your account. Have you uninstalled the product from your old laptop? If not, try uninstalling it and see if the laptop will be removed from your account.

[PAULMAYCO]

I'm having the same issue with my account not allowing me to access the subscription centre and giving me a #111 error message.

[camilo.lemos]

Hi @PAULMAYCO

Please refer to my reply on your other topic linked here.

Thank you,