Installation & Licensing

[#1]

I will greatly appreciate any help I get. I'm a student, trying to install AutoCAD 2012. I already have Autodesk Revit 2010. I downloaded the 64 bit installation exe. Upon installing, I get this error during the installation Error: 1: 5 2: adlmPITSetProductInformation failed. 3: 2 This happens when there is 5 of 11 items remaining. I have searched and tried to delete the so called "ProductInformation.pit" file from the adlm folder but that hast worked. I have tried installing 3 times now and I stil get the same error. In the installation log I get the follwing.

Installing AutoCAD® 2012:  TRANSFORMS="C:\Autodesk\AutoCAD_2012_English_Win_64bit\x64\en-us\acad\acad.mst;C:\Users\Dante\AppData\Local\Temp\_AI4266.tmp\x64\acad\acad-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\AutoCAD_2012_English_Win_64bit\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2012 - English\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/8/18:19:49:32	Dante	DANTEJR	Install	AutoCAD® 2012	Failed	Installation aborted, Result=1603

 Im also including an image of the error message:

My Specs:

MS Windows 7 Home Premium 64-bit SP1

Intel Core i5 CPU M 460 @ 2.53GHz

4 GB RAM

Intel HD Graphics/Nvidia GeForce 310M

[#2]

Just a quick Update:

I've now tried installing AutoCAD 2012 more than 8 times. I've tried disabling the UAC (user account controls), I've turned off my antivirus, I've cleared my temp folders and cleaned up my system registries. I've re downloaded the setup.exe again from the autodesk website. I've done all my windows updates. I'm running out of things to try.

Please any help will be greatly appreciated and will spare me hours that i'm putting into solving this.

[#3 · Accepted solution]

For delete .pit file may cause other Autodesk product not work, so remove all Autodesk products(http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240697) from a Windows system to ensure a clean machine will be more time saving than to find what the problem is.

Also please see this post:http://forums.autodesk.com/t5/Installation-Licensing/AutoCAD-2011-64-bit-Installation-Problem/m-p/27...

[#4]

Thank you so much! This seems to have done the trick. 

Recap:

- I uninstalled Revit 2010

- I cleaned all traces of autodesk (manually deleting, using Ccleaner, and so on)

- I  deleted the autocad registries using 'regedit' (creating a clean machine)

- Turned off my antivirus.

- Reinstalled AutoCAD 2012 and it worked like a charm.

Thanks again Emily Xu

[#5]

Hello ,

I tried removing all the Autodesk products from control panel but the same error " Error: 1: 5 2: adlmPITSetProductInformation failed. 3: 2" keeps popping up while trying to uninstall any of the autodesk products. Please advice me on what to do to remove the products so that I can reinstall them again

Thank you

[#6]

Could you please find and delete ProductInformation.pit file first, then try to remove Autodesk products.

The ProductInformation.pit file can be found on the workstation in the following locations:

Windows XP:
C:\Documents and settings\All Users\Application Data\Autodesk\ADLM\ProductInformation.pit

Windows Vista and Windows 7:
C:\ProgramData\Autodesk\ADLM\ProductInformation.pit

We have a solution with this error when install or uninstall products, for your info:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=13525253&linkID=9240617

______________________________________________________________

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

[#7]

Hello,

I have done everything to clean up my computer and I still get the same error... I'm out of options..

It would be unaceptable to have to reinstall windows because of this.

I'm on Windows 7 with all the latest Windows Updates.

Any help please?

Thank you,

[#8]

I had the same problem and here is how I solved it:

-Run the installation of CAD product (in my case AutoCAD 2013)

-While the installation is running, open Program Data/Autodesk folder and wait until folder "Adlm" is created

-Right click on it, go to properties, choose Security tab and choose "advanced"

-Choose Owner tab in there and change ownership to administrators/user

-hit Ok on all the opened windows

-wait until end of installation and check that folder if ProductInformation.pit has been created successfully

[#9]

Hi Emily Xu

I'm on the verge of depression with downloading autodesk products --

I have done all the steps you have asked with no luck - I do not have an ADLM folder at all

I've cleared all autodesk products and tried fresh installs but it stops at the same problem!

Please help!!!!!!!!!!!!!!!!!

Regards

Azhark14