Error [0.0.0] (network license manager)

[fredrik.zell]

License manager installed on windows SmallBusinessServer 2008, (x64).

Licenses served on only NIC with no software firewall and unrestricted lan-access.

Clients are win7 pro sp1 x64.

When launching Inventor or Autocad on any client the error says:

A valid license could not be obtained by the network license manager. If you are still unable to access a license, contact your system administrator.

Error [0.0.0]

Inventor Fusion runs fine, as do the rest of their licensed products as far as i can tell.

License Manager says:

Flexible License Manager status on Wed 5/2/2012 16:16
[Detecting lmgrd processes...]
License server status: 27000@servername
    License file(s) on servername: C:\Program Files\Autodesk Network License Manager\serienummer.lic:
servername: license server UP (MASTER) v11.10
Vendor daemon status (on servername):
  adskflex: UP v11.10
Feature usage info:
Users of 65200REVSYP_F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of PLIST:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 85814PDSP_F:  (Total of 2 licenses issued;  Total of 0 licenses in use)
Users of 85793REVSYP_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 85624REVSYP_2011_0F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 73100REVSYP_2010_0F:  (Total of 1 license issued;  Total of 0 licenses in use)
Users of 60000REVSYP_2009_0F:  (Total of 1 license issued;  Total of 0 licenses in use)

If i activate the debuglog i get:

16:02:58 (lmgrd) pid 13924
16:02:58 (lmgrd) Detecting other license server manager (lmgrd) processes...
16:02:59 (lmgrd) Done rereading
16:02:59 (lmgrd) FLEXnet Licensing (v11.10.0.3 build 96515 x64_n6) started on servername (IBM PC) (5/2/2012)
16:02:59 (lmgrd) Copyright (c) 1988-2011 Flexera Software, Inc. All Rights Reserved.
16:02:59 (lmgrd) US Patents 5,390,297 and 5,671,412.
16:02:59 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
16:02:59 (lmgrd) License file(s): C:\Program Files\Autodesk Network License Manager\serienummer.lic
16:02:59 (lmgrd) lmgrd tcp-port 27000
16:02:59 (lmgrd) Starting vendor daemons ...
16:02:59 (lmgrd) Starting vendor daemon at port 2080
16:02:59 (lmgrd) Using vendor daemon port 2080 specified in license file
16:02:59 (lmgrd) Started adskflex (pid 15316)
16:02:59 (adskflex) Unable to initialize access to trusted storage: 1
16:02:59 (adskflex) FLEXnet Licensing version v11.10.0.3 build 96515 x64_n6
16:02:59 (adskflex) Server started on servername for:    
16:02:59 (adskflex) 65200REVSYP_F (consisting of:        85793REVSYP_2012_0F
16:02:59 (adskflex) 85624REVSYP_2011_0F 73100REVSYP_2010_0F 60000REVSYP_2009_0F)
16:02:59 (adskflex) PLIST        85814PDSP_F    
16:02:59 (adskflex) EXTERNAL FILTERS are OFF
16:02:59 (lmgrd) adskflex using TCP-port 2080
16:03:01 (adskflex) TCP_NODELAY NOT enabled

using IE to http://servername:27000 and http://servername:2080 gives me the correct answers (Wê-60 etc).

http://www.licenseparser.com/ says

Parsed License File    serienummer.lic
License Type    Single / Distributed
Computer / Hostname    servername
MAC Address / Host ID    xxxxxxxxxxx
Specified Port    First Available
Warnings and Errors
Warning: The number of package increments in the files is not consistent with the number of increments reported.
Increment Information
There are no increments in this license file. An Increment represents one product, for example AutoCAD 2010 or AutoCAD Civil 3D 2009.
Package Increments Matched
Seats    Feature    Feature Code    Serial Number    Issue Date    Expiration
1    Subscription Package: AutoCAD Revit MEP Suite    65200REVSYP_F    000-000000    02-Feb-2012    permanent
     AutoCAD Revit MEP Suite 2012    85793REVSYP_2012_0F    
     AutoCAD Revit MEP Suite 2011    85624REVSYP_2011_0F    
     AutoCAD Revit MEP Suite 2010    73100REVSYP_2010_0F    
     AutoCAD Revit MEP Suite 2009    60000REVSYP_2009_0F    
2    Subscription Package: Autodesk Product Design Suite Premium    85814PDSP_F    000-000000    02-Feb-2012    permanent
There was an error locating the package definition in this license file.

 I removed the cascadeinfo.cas file and had user relaunch inventor, the logfile c:\programdata\autodesk\adlm\INVNTOR2012ENUAdLM.log on the client said:

6160	2012/05/03	14:59:04	Reason=Fatal error
6160	2012/05/03	14:59:04	ComputerName=xxxxAX
6160	2012/05/03	14:59:04	OS=6.1.7601.Service Pack 1
6160	2012/05/03	14:59:04	File=AdlmIntNWFBLicense.cpp,Line=766
6160	2012/05/03	14:59:04	VendorID=3 [FLEXLM-NW]
6160	2012/05/03	14:59:04	VendorError=-18 [Server does not support this feature]
6160	2012/05/03	14:59:04	FLEXLM-NW=v11.9.0.0 build 87342 x64_n6
6160	2012/05/03	14:59:04	Reason=Fatal error
6160	2012/05/03	14:59:04	ComputerName=xxxxAX
6160	2012/05/03	14:59:04	OS=6.1.7601.Service Pack 1
6160	2012/05/03	14:59:04	File=AdlmIntNWFBLicense.cpp,Line=749
6160	2012/05/03	14:59:04	AdlmIntError=20 [License check out failed]
6160	2012/05/03	14:59:04	Reason=Fatal error
6160	2012/05/03	14:59:04	ComputerName=xxxxAX
6160	2012/05/03	14:59:04	OS=6.1.7601.Service Pack 1
6160	2012/05/03	14:59:04	File=AdlmIntNWFBLicense.cpp,Line=766
6160	2012/05/03	14:59:04	VendorID=3 [FLEXLM-NW]
6160	2012/05/03	14:59:04	VendorError=-18 [Server does not support this feature]
6160	2012/05/03	14:59:04	FLEXLM-NW=v11.9.0.0 build 87342 x64_n6
6160	2012/05/03	14:59:19	Reason=Fatal error
6160	2012/05/03	14:59:19	ComputerName=xxxxAX
6160	2012/05/03	14:59:19	OS=6.1.7601.Service Pack 1
6160	2012/05/03	14:59:19	File=AdlmIntNWFBLicense.cpp,Line=749
6160	2012/05/03	14:59:19	AdlmIntError=20 [License check out failed]

Here the licensemanager says it's v 11.9.0.0 but i upgraded it to 11.10.0.0 on the server yesterday.

No matter if 11.9 is old or not, it's what came on the usb-stick / was delivered with the whole autodesk installation so it should have worked from the start (i mean the "Server does not support this feature" - part)?.

I RDP:d into client and verified that the enviromental variable "ADSKFLEX_LICENSE_FILE" says "@servername;@serverip". I also put the same string in the registryvalue for "HKEY_LOCAL_MACHINE\SOFTWARE\FLEXlm License Manager\ADSKFLEX_LICENSE_FILE". And then deleted the licpath.lic file. Still not working. Also still reporting the licenseserver as 11.9, which would indicate that it's not looking at the server but someplace else right?

Short of uninstalling the whole autodesk package and reinstalling, is there anything i can do / edit on the client to be 100% sure that i get the option to manually point the client to the right license server?

I've tried googling but i cannot find anyone else with the same problems, i also am not an Autodesk licensing expert so i have no idea what i have done wrong.

[DarrenP · Accepted solution]

it doesn't look like your product design suite license was generated correctly

[TravisNave · Accepted solution]

I agree.  The licenseparser is showing some strange happenings.  Sometimes this is normal.  Did you make a combined license file or something?  I'd start by getting a new .LIC file.  Also, when you PING the server do you get an IPv4 address or IPv6?

[fredrik.zell]

I've tried contacting Autodesk licensing but so far no response, I'm going to have to wait.

As for ipv4/6, is there any option in the license-checker (clientside) to only do ipv4?

We haven't activly configured ipv6 anywhere on this network, i do know the server does listen for it but not the dns-service and not any other service that i know off. Last time i tried deactivating ipv6 on a sbs-server it took 2 hours for it to boot because i didn't do it 'right' (network connections AND registry editing).

[fredrik.zell]

You were completely right, the license was not correct.

I just received a new one that looks much better in the licenseparser.

Thanks