Installation & Licensing

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Member
bmateriale
Posts: 5
Registered: ‎01-30-2013
Message 1 of 6 (338 Views)

Enter Product Request Code - help trying to get it.

338 Views, 5 Replies
02-14-2013 10:01 PM

 

Hello,

Is the product code the same a product request code?  if it is , when I input the number it gives me an error of:

 

"Please enter request code to activate your product

Enter Product Request Code

The request code you entered is not valid. Try again (Error 3)

 

The request code is generated by the product when you register/activate your product. To access the request code, start the product. On the Registration-Activation page, click Activate. The request code is displayed at the top of the page".

I'm looking fo the activation page on the flash drive that was sent to me, I see a bunch files , do not see the activation page?

What file do I open?

 

THere are many files.

 

I purchased the autodesk design suite ultimate. I just want AutoCAD.

 

Please advise on what I am suppose to do. I have a project  coming up next week. Need to start working on AutoCAD

Thanks.

 

 

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 2 of 6 (336 Views)

Re: Enter Product Request Code - help trying to get it.

02-14-2013 10:23 PM in reply to: bmateriale

Hi bmateriale,

 

Request Code is a 32 digit alpha numeric code. You can generate one via this link



Joane Bonghanoy
Member
bmateriale
Posts: 5
Registered: ‎01-30-2013
Message 3 of 6 (329 Views)

Re: Enter Product Request Code - help trying to get it.

02-14-2013 10:35 PM in reply to: joane.bonghanoy

thank you but i am very confused. Do I get the request code when I put in the flash drive on my laptop?  I opened up the flash drive that was sent from AutoDesk  all I see  is a bunch of files.. Not Activation file?  I receive a product code & serial number from Autodesk

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 4 of 6 (317 Views)

Re: Enter Product Request Code - help trying to get it.

02-14-2013 11:26 PM in reply to: bmateriale

Hi bmateriale,

 

By any chance, have you already installed the software to your machine? If you haven't done so, you should be seeing the .exe file in the USB for installation.

 

Once installed, follow the steps on the link I gave previously to generate the Request Code. 



Joane Bonghanoy
Member
bmateriale
Posts: 5
Registered: ‎01-30-2013
Message 5 of 6 (303 Views)

Re: Enter Product Request Code - help trying to get it.

02-15-2013 03:30 AM in reply to: joane.bonghanoy

Good morning,

I doubtI i installed.  Files I see is:

 

ADSULT

CER

Content

en-us

EULA

MSI

NLSDL

Set

Setup Res

x64

x86

Please help me.

 

 

Community Manager
philip.s
Posts: 2,410
Registered: ‎09-27-2011
Message 6 of 6 (286 Views)

Re: Enter Product Request Code - help trying to get it.

02-15-2013 09:31 AM in reply to: bmateriale

Hi Betty!

 

The installer will initiate when you open the Setup.exe located on your flash drive.

 

With that being said, I would assume that you already have the software installed, seeing as how this would of had to have happened in order for the afore mentioned activation process to happen. The activation page / file is not located on the flash drive, but occurs as a result of the installation / opening the program.

 

When you click on your start / windows button -> All Programs, do you  an Autodesk folder with the Design Suite in it?



Philip Schmelzer

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