Hi, I am having problems installing Education Master Suite 2013 (standalone) on Windows 7 64-bit . I am using a local administrator account . Towards the end of the install (2 items remaining) the following error message appears:
"Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action addTHEALIASACADREG script error -2147221231,: Line 34, Column 5,"
The installation finishes after rolling back the item(s) which did not install. When I try to start Autocad Architecture 2013 the folllowing error appears:
"Autocad application has stopped working" with an option to close the program or search for a solution online and close the program. The problem details are:
Problem Event Name: APPCRASH
Application Name: acad.exe
Application Version: 220.127.116.11
Application Timestamp: 4f309abd
Fault Module Name: accore.dll
Fault Module Version: 18.104.22.168
Fault Module Timestamp: 4f309bcf
Exception Code: c0000005
Exception Offset: 00000000000bddf0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: d357
Additional Information 2: d3571c485c0fb56bb09815278810e62e
Additional Information 3: 333c
Additional Information 4: 333c02d2fab88beb68c977139c3ea066
Other applications which I installed such as Revit 2013 and Inventor 2013 appear to work
Has anyone experienced this problem and if so what was the solution?
Solved! Go to Solution.
When you installed the first products, did you add the SP installation during the installation process?. If Yes, please unistall all SP installed for the 2013 family products and try to install again.
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