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Active Member
ablyons
Posts: 8
Registered: ‎10-14-2010
Message 1 of 4 (1,205 Views)
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Education Master Suite 2013 fails installing AutoCAD Architecture

1205 Views, 3 Replies
10-01-2012 04:00 PM

Trying to install Master Suite on Windows 7 64bit fails.  When trying to install the entire suite from a deployment, all of the previous parts seem to install correctly.  ACA also fails if it is the only application selected for deployment.  No changes are made to any of the deployments.

 

The following three lines from the log seem to be relevant:

 

MSI (s) (54:E8) [09:10:03:485]: Note: 1: 1708
MSI (s) (54:E8) [09:10:03:485]: Product: AutoCAD Architecture 2013 - English -- Installation operation failed.

MSI (s) (54:E8) [09:10:03:485]: Windows Installer installed the product. Product Name: AutoCAD Architecture 2013 - English. Product Version: 7.0.50.0. Product Language: 1033. Manufacturer: Autodesk. Installation success or error status: 1603.


Where might the best place be to try debugging what might be going on?

 

Product Support
aaronhai
Posts: 247
Registered: ‎03-25-2010
Message 2 of 4 (1,200 Views)

Re: Education Master Suite 2013 fails installing AutoCAD Architecture

10-01-2012 08:10 PM in reply to: ablyons

The 1603 error is a general Windows error-code that implies failed installation. It could be due to a host of possible reasons but typically, it is due to file / folder permissions issue or folder path.

Please check on the following :

- If you are running Network install, please try to turn off silent installations and observe where the installer fails. This may give an indication of which resource the permissions are lacking in.
- Please ensure that you have full permissions to your machine and to the location where the deployment exists while you are installing from the deployment.
- Please ensure anti-virus software and firewalls are disabled (to ascertain if these hinder the installation).
- Please ensure that the installing user has Local Administrative group membership and that no restrictions are imposed to required users account. Note that Local Administrative privileges are required for installation.
- Do not relocate the My Documents folder off of the Local System and do not use Roaming Profiles.
- Ensure simple and short pathname used on source and target machine.



Aaron Hai
Active Member
ablyons
Posts: 8
Registered: ‎10-14-2010
Message 3 of 4 (1,182 Views)

Re: Education Master Suite 2013 fails installing AutoCAD Architecture

10-02-2012 03:09 PM in reply to: aaronhai

I logged on locally as Administrator and tried it with a relatively clean machine before any anti-virus is installed and before it is attached to the domain.  All of the products that install as part of the suite BEFORE one of the AutoCADs seem to succeed so it is probably not a permissions problem or wouldn't have the error occurred much sooner?

 

I tried not installing AutoCAD Architecture and now it fails on AutoCAD Structural Detailing.

 

What is the maximum path length on the source path?  (The install path is the default.)

 

Below are a few lines from the network log file that are created that show the packaget that failed as well as the couple before it that succeeded.

 

 

 2012/10/2:15:40:31    Administrator    PF217051    Install    Autodesk® Showcase® 2013    Succeeded    
2012/10/2:15:50:04    Administrator    PF217051    Install    Autodesk Showcase 2013 64-bit Service Pack 2    Succeeded    
2012/10/2:15:50:04    Administrator    PF217051    Installing FaroSDK: \\EVDSFSRV1\manapps\AutoDesk\2013\EMS\AdminImage\3rdParty\FaroSDK\e889_faro_ls_sdk_4.8.2.25521_x86_setup.exe /VERYSILENT
2012/10/2:15:50:11    Administrator    PF217051    Install    FaroSDK    Succeeded    
2012/10/2:15:50:11    Administrator    PF217051    Installing Autodesk Content Service:  INSTALLMODE=PRIVATE AUTOSTART=0 ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="\\EVDSFSRV1\manapps\AutoDesk\2013\EMS\AdminImage\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/10/2:15:50:20    Administrator    PF217051    Install    Autodesk Content Service    Succeeded    
2012/10/2:15:50:22    Administrator    PF217051    Installing AutoCAD® Structural Detailing 2013:  TRANSFORMS="\\EVDSFSRV1\manapps\AutoDesk\2013\EMS\AdminImage\x64\en-us\asd\asd.mst;C:\Users\ADMINI~1\AppData\Local\Temp\_AI45B4.tmp\x64\asd\asd-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="\\EVDSFSRV1\manapps\AutoDesk\2013\EMS\AdminImage\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/10/2:15:53:26    Administrator    PF217051    Install    AutoCAD® Structural Detailing 2013    Failed    Installation aborted, Result=1603
2012/10/2:15:53:32    Administrator    PF217051    Rollback    Autodesk Content Service    Succeeded    

Active Member
ablyons
Posts: 8
Registered: ‎10-14-2010
Message 4 of 4 (1,086 Views)

Re: Education Master Suite 2013 fails installing AutoCAD Architecture

10-17-2012 02:32 PM in reply to: ablyons

As it turns out, the problem is with the updates being applied.

 

As very helpfully pointed out by David Lau:

 

----------------------------------

 

My suggestion is to not install the updates for all AutoCAD family of products.

 

Please check out this post:

 

http://upandready.typepad.com/up_and_ready/2012/10/error-ngenexe-and-installing-any-autocad-product....

David Lau
Autodesk Inc.

 

-----------------------------------

 

Once the suite is installed, then all of the updates can be applied.  Applying the updates can be scripted.

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