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    Contributor
    Sherman123
    Posts: 11
    Registered: ‎06-02-2011

    Education Community Help Desk.

    285 Views, 5 Replies
    06-07-2011 08:43 AM

    Is the Education Community Help desk for rea? I have had a ticket open with them for over a week and have opened more tickets and all they do is rege the tickets together and close them with no resolution. I can not even get them to tell me if they are working on my problem. What a joke!

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    Customer Service
    Posts: 97
    Registered: ‎08-07-2008

    Re: Education Community Help Desk.

    06-08-2011 07:16 AM in reply to: Sherman123

    I'm sorry for your trouble. Are you able to provide additional details on your problem so that I can better assist you? Do you have ticket numbers for the support cases you opened with the Education Community team?

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    Contributor
    Sherman123
    Posts: 11
    Registered: ‎06-02-2011

    Re: Education Community Help Desk.

    06-08-2011 07:39 AM in reply to: ldannis

    My problem is that when I try and login to the Education Community the system excepts my user name and password but then brings me back to the login page. When I enter my user ID and password again it brings me to a screen that says I am already logged in. When I click the continue button to stay logged in it brings me back to the login screen and the cycle continues. If I close the login window I am clearly not logged into the education community however it does seem that I am logged into the main Autodesk community. I have clear all cache temp files ect. and tried different browsers and computers with the same thing happening. I think that this is a user account problem as I do have to different user ID's associated with my name Sherman123 and Shermanjas I did receive an email from support today and they rest my password and said they fixed the problem however I am still unable to login as the same problem continues Any help you can provide would be greatly appreciated The case number I have open is 06523781

     

    Thank you,

    Jason Sherman

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    Customer Service
    Posts: 97
    Registered: ‎08-07-2008

    Re: Education Community Help Desk.

    06-09-2011 03:42 PM in reply to: Sherman123

    Hi Jason - I've updated your login credentials which should do the trick! The new ones have been sent to your school email address. Please let me know if I can be of further help.

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    Moderator
    Posts: 313
    Registered: ‎05-09-2008

    Re: Education Community Help Desk.

    06-10-2011 06:49 AM in reply to: ldannis

    We moved your post to it's own topic in the Installation & Licensing forum,

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    Moderator
    Posts: 313
    Registered: ‎05-09-2008

    Re: Education Community Help Desk.

    07-18-2012 01:14 PM in reply to: Sherman123
    Please use plain text.