Installation & Licensing

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Contributor
Sherman123
Posts: 11
Registered: ‎06-02-2011
Message 1 of 6 (336 Views)

Education Community Help Desk.

336 Views, 5 Replies
06-07-2011 08:43 AM

Is the Education Community Help desk for rea? I have had a ticket open with them for over a week and have opened more tickets and all they do is rege the tickets together and close them with no resolution. I can not even get them to tell me if they are working on my problem. What a joke!

Customer Service
Posts: 97
Registered: ‎08-07-2008
Message 2 of 6 (313 Views)

Re: Education Community Help Desk.

06-08-2011 07:16 AM in reply to: Sherman123

I'm sorry for your trouble. Are you able to provide additional details on your problem so that I can better assist you? Do you have ticket numbers for the support cases you opened with the Education Community team?

Contributor
Sherman123
Posts: 11
Registered: ‎06-02-2011
Message 3 of 6 (310 Views)

Re: Education Community Help Desk.

06-08-2011 07:39 AM in reply to: ldannis

My problem is that when I try and login to the Education Community the system excepts my user name and password but then brings me back to the login page. When I enter my user ID and password again it brings me to a screen that says I am already logged in. When I click the continue button to stay logged in it brings me back to the login screen and the cycle continues. If I close the login window I am clearly not logged into the education community however it does seem that I am logged into the main Autodesk community. I have clear all cache temp files ect. and tried different browsers and computers with the same thing happening. I think that this is a user account problem as I do have to different user ID's associated with my name Sherman123 and Shermanjas I did receive an email from support today and they rest my password and said they fixed the problem however I am still unable to login as the same problem continues Any help you can provide would be greatly appreciated The case number I have open is 06523781

 

Thank you,

Jason Sherman

Customer Service
Posts: 97
Registered: ‎08-07-2008
Message 4 of 6 (282 Views)

Re: Education Community Help Desk.

06-09-2011 03:42 PM in reply to: Sherman123

Hi Jason - I've updated your login credentials which should do the trick! The new ones have been sent to your school email address. Please let me know if I can be of further help.

Moderator
Posts: 547
Registered: ‎05-09-2008
Message 5 of 6 (264 Views)

Re: Education Community Help Desk.

06-10-2011 06:49 AM in reply to: ldannis

We moved your post to it's own topic in the Installation & Licensing forum,

Moderator
Posts: 547
Registered: ‎05-09-2008
Message 6 of 6 (135 Views)

Re: Education Community Help Desk.

07-18-2012 01:14 PM in reply to: Sherman123

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