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*Expert Elite*
mikeevans
Posts: 752
Registered: ‎09-29-2008
Message 1 of 3 (232 Views)
Accepted Solution

ECSU Install issue - W7 x64 3dsmax Color.jpg

232 Views, 2 Replies
10-12-2013 04:06 AM

I can't install the ecsu product, it fails on 3dsmax install.

 

Dialogue, "Error writing to file, c:\users\user\documents\3dsmax\sceneassets\images\colors.jpg, verify you have access"

 

I have access, the folder is empty but structure is read only. Tried removing readonly setting to no avail, tried creating "dummy file" to no avail.

 

 

Any suggestions?

 

 

Mike Evans

Civil3D 2013 / 2014 British UK
Windows 7 Professional 64-bit
Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~4.0GHz With 32768MB RAM, AMD FirePro V4900, Dedicated Memory: 984 MB, Shared Memory: 814 MB

*Expert Elite*
TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 2 of 3 (197 Views)

Re: ECSU Install issue - W7 x64 3dsmax Color.jpg

10-14-2013 10:00 AM in reply to: mikeevans

Mike,

 

You don't move the docs folder to another network resource do you?  Like roaming profiles or redirected folders?

 

Also, I assume you have local admin rights, UAC is off, and anti-virus disabled?

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
mikeevans
Posts: 752
Registered: ‎09-29-2008
Message 3 of 3 (190 Views)

Re: ECSU Install issue - W7 x64 3dsmax Color.jpg

10-15-2013 01:45 AM in reply to: mikeevans

Following product support advice, In windoes 7 turn UAC off, Turn off Windows defender and uninstall Virus software (im my case Panda) just turning it off didn't work.

 

The product then installed correctly.

 

Case closed.

 

M.

Mike Evans

Civil3D 2013 / 2014 British UK
Windows 7 Professional 64-bit
Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~4.0GHz With 32768MB RAM, AMD FirePro V4900, Dedicated Memory: 984 MB, Shared Memory: 814 MB

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