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tyk379
Posts: 1
Registered: ‎01-16-2014
Message 1 of 2 (77 Views)

Download troubles

77 Views, 1 Replies
01-16-2014 02:58 PM

Hello. My name is Tyler. i am a 14 year old student from central New YOrk. I use the Autdesk Inventor program at my school and have already created an account on your website to be able to dowload it at home(student version). When i get to the installation process, it says i lose connection with the website. It says the installation package was removed from the install location, which s not supported, the autodesk download website was closed or manually refreshed befoe the installer launched, and also firewall has blocked the network wall. Now, i have tried multiple times on 3 different occations to download this. please help me.

Product Support
asburyj
Posts: 437
Registered: ‎08-26-2008
Message 2 of 2 (74 Views)

Re: Download troubles

01-16-2014 03:01 PM in reply to: tyk379

Hello and welcome to the forum,

 

Lets try to use our new virtual agent to download instead of the download manager. Follow the steps below.

 

1.       Go to http://www.autodesk.com

 

2.       Click on Contact Us 

 

3.       Click on Customer Service 

 

4.       Click on Virtual Agent “Ask”

 

5.       Once the Virtual Agent opens: 

 

Select the 2nd Choice "Download Links "

 

Select your product

 

You are now presented with the choice to download your software. 



Jeffry Asbury

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