Installation & Licensing

New Member
Posts: 1
Registered: ‎01-16-2014
Message 1 of 2 (77 Views)

Download troubles

77 Views, 1 Replies
01-16-2014 02:58 PM

Hello. My name is Tyler. i am a 14 year old student from central New YOrk. I use the Autdesk Inventor program at my school and have already created an account on your website to be able to dowload it at home(student version). When i get to the installation process, it says i lose connection with the website. It says the installation package was removed from the install location, which s not supported, the autodesk download website was closed or manually refreshed befoe the installer launched, and also firewall has blocked the network wall. Now, i have tried multiple times on 3 different occations to download this. please help me.

Product Support
Posts: 437
Registered: ‎08-26-2008
Message 2 of 2 (74 Views)

Re: Download troubles

01-16-2014 03:01 PM in reply to: tyk379

Hello and welcome to the forum,


Lets try to use our new virtual agent to download instead of the download manager. Follow the steps below.


1.       Go to


2.       Click on Contact Us 


3.       Click on Customer Service 


4.       Click on Virtual Agent “Ask”


5.       Once the Virtual Agent opens: 


Select the 2nd Choice "Download Links "


Select your product


You are now presented with the choice to download your software. 

Jeffry Asbury

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us