Installation & Licensing

[#1]

Hi mrbungle1,

Please verify if you trying to download from Education Community Site or Subscription Center.

Also Private Message me your email address, User ID and password so I can log in and troubleshoot further. Please include a screenshot of the error as well.

[#2]

I am not having this problem as well where the page just keeps refreshing trying to go to Salesforce.com

[#3]

Hi jpringle,

I've made a correction to your account which should resolve the blank screen SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up.

[#4]

I am also having this same issue with my account when attempting to reach my Subscription Download section. Who would I need to get with in order to address this?

[#5]

Hello msmith,

Typically this issue could be reported / addressed through Customer Service section of the Contact Us option from autodesk.com.

I've also made the necessary corrections to your account which should resolve the download looping issue. As mentioned above, please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up.

[#6]

I'm having the same problem.  just a blank screen

[#7]

joe.diviak,

After checking your profile associations, I'm guessing that you were referring to the Education Community page and not the Subscription Center (which is the topic of this thread). 

Check out this AutodeskCare.com blog post for updates on the Education Community download page issue and available workaround options.

[#8]

I cannot download from the subscription center, and am having the same issues the others before me had where the page just reloads forever. The same thing happens when I try to make a support request, which is problematic in that my support options are now limited to posting on the forum or twitter (seriously?)

[#9]

My apologies for the inconvenience Matt and I definitely understand the frustrations / concern.

I've made an adjustment to your account which should resolve the blank screen / SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end, and let me know if it doesn't clear it up so that we can troubleshoot accordingly.

I wanted to point out for future reference that anyone who finds themselves in a similar issue, unable to submit a support request through the Subscription Center, can also contact our Customer Support team directly by navigating through the Account login tab, to the "I want to talk to a person" / Contact Options.

[#10]

My account is also currently stuck in an infinite loop when trying to contact salesforce.com -- any ideas?