Installation & Licensing

[#1]

Just like the title says, every time I try to get to the subscription center "download your upgrade" part of the downloads page, it just keeps refreshing ad infiitum and never loads. This happens in both Firefox and IE. I cannot download any software because of this.

[#2]

Hi Ron,

I've reset your password in order to troubleshoot the issue and see if I could duplicate the error. As I'm unable to get around the blank looping screen, I've created a support case for you and passed it along to the appropriate parties for review. I'll email you the case# and the new / temporary password shortly.

While this is being resolved, you can download most 2012 versions from autodesk.com as a trial and activate with your license info, or provide me with the product / release info and I can provided temporary direct download links.

[#3]

Still, Ron's account cannot access the downloads page. I can access it, but his account still cannot. Is his account locked out or something?

[#4]

Affirmative, this account still cannot access the downloads section of the website.

[#5]

Hi Jason,

The support case for Ron's download access is still open / in the process of being resolved. I'll send you an email tomorrow with a status update regardless of where it stands. Thank you very much for your patience.

[#6]

Hi,

same problem. Download site refreshs loading site

https://sso.autodesk.com/idp/startSSO.ping?PartnerSpId=https://saml.salesforce.com&TargetResource=ht...

Cannot download software

[#7]

Hi Wolfgang.

Could you please confirm that it is the Subscription Center wherein you are having problems downloading your upgrades?

If so, yould you please send me your registered e-mail address and your contract number via Private Message? (envelope next to your account name at the top of this page).

Thanks.

[#8]

Hi I am having exactly the same problem. I sent a support call in and recieved a case number 07159977 nearly 2 weeks ago, but have heard nothing. Is there a resolution to this?

Thank You

Doug

[#9]

As am I. I get to the main student log in page, put in mu user pass, and it just loops back to the same page...

[#10]

Hi dgelling,

We replied to the case number you mentioned on this thread. For reference, you can check in your SPAM folder for any reply from Autodesk.

With regard to the issue, if you are trying to log into Subscription Center, note that we were not able to pull up an account using the email address you used on the case. For Sub Center access please contact your Contract Manager.