Installation & Licensing

Reply
Contributor
Posts: 12
Registered: ‎05-20-2010
Message 1 of 21 (498 Views)

Download page not working

498 Views, 20 Replies
11-28-2011 03:01 PM

Just like the title says, every time I try to get to the subscription center "download your upgrade" part of the downloads page, it just keeps refreshing ad infiitum and never loads. This happens in both Firefox and IE. I cannot download any software because of this.

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 21 (490 Views)

Re: Download page not working

11-28-2011 03:39 PM in reply to: RONADAY8524

Hi Ron,

 

I've reset your password in order to troubleshoot the issue and see if I could duplicate the error. As I'm unable to get around the blank looping screen, I've created a support case for you and passed it along to the appropriate parties for review. I'll email you the case# and the new / temporary password shortly.

 

While this is being resolved, you can download most 2012 versions from autodesk.com as a trial and activate with your license info, or provide me with the product / release info and I can provided temporary direct download links.



Philip Schmelzer
Contributor
jasonnichol3086
Posts: 12
Registered: ‎08-03-2010
Message 3 of 21 (470 Views)

Re: Download page not working

11-30-2011 04:05 PM in reply to: RONADAY8524

Still, Ron's account cannot access the downloads page. I can access it, but his account still cannot. Is his account locked out or something?

Contributor
jasonnichol3086
Posts: 12
Registered: ‎08-03-2010
Message 4 of 21 (468 Views)

Re: Download page not working

11-30-2011 04:12 PM in reply to: jasonnichol3086

Affirmative, this account still cannot access the downloads section of the website.

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 5 of 21 (463 Views)

Re: Download page not working

11-30-2011 05:12 PM in reply to: jasonnichol3086

Hi Jason,

 

The support case for Ron's download access is still open / in the process of being resolved. I'll send you an email tomorrow with a status update regardless of where it stands. Thank you very much for your patience.



Philip Schmelzer
New Member
wolfgang.heise
Posts: 1
Registered: ‎12-01-2011
Message 6 of 21 (457 Views)

Re: Download page not working

12-01-2011 05:26 AM in reply to: philip.s

Hi,

 

same problem. Download site refreshs loading site

 

https://sso.autodesk.com/idp/startSSO.ping?PartnerSpId=https://saml.salesforce.com&TargetResource=ht...

 

Cannot download software

 

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 7 of 21 (447 Views)

Re: Download page not working

12-01-2011 06:10 AM in reply to: wolfgang.heise

Hi Wolfgang.

 

Could you please confirm that it is the Subscription Center wherein you are having problems downloading your upgrades?

 

If so, yould you please send me your registered e-mail address and your contract number via Private Message? (envelope next to your account name at the top of this page).

 

Thanks.



Camilo Lemos
Member
Posts: 3
Registered: ‎04-29-2012
Message 8 of 21 (365 Views)

Re: Download page not working

04-29-2012 01:54 PM in reply to: RONADAY8524

Hi I am having exactly the same problem. I sent a support call in and recieved a case number 07159977 nearly 2 weeks ago, but have heard nothing. Is there a resolution to this?

 

Thank You

Doug

New Member
Posts: 1
Registered: ‎04-29-2012
Message 9 of 21 (361 Views)

Re: Download page not working

04-29-2012 08:18 PM in reply to: RONADAY8524

As am I. I get to the main student log in page, put in mu user pass, and it just loops back to the same page...

 

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 10 of 21 (356 Views)

Re: Download page not working

04-29-2012 08:48 PM in reply to: dgelling

Hi dgelling,

 

We replied to the case number you mentioned on this thread. For reference, you can check in your SPAM folder for any reply from Autodesk.

 

With regard to the issue, if you are trying to log into Subscription Center, note that we were not able to pull up an account using the email address you used on the case. For Sub Center access please contact your Contract Manager.



Joane Bonghanoy

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Welcome to the new Autodesk Community!
If this is your first visit, click here to get started and make the most of the Community. Let us know what you think of the new experience in the Community Feedback Forum.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube