Installation & Licensing

Installation & Licensing

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Community Manager
philip.s
Posts: 2,427
Registered: ‎09-27-2011
Message 11 of 11 (61 Views)

Re: Download links unavailable

07-30-2013 12:33 PM in reply to: alexdrechsel87

Hello Alexander!

 

Confirming that the LTU is not accessible as a separate download as it's contained within our software installers. As you mentioned that the previous license was on a network, I wanted to point out that the LTU only works with standalone licenses installed locally, and would have to have been ran on the existing machine to export a license before it could be imported onto a new machine.

 

Do you have access to the license credentials (serial number and product key) needed for reactivation? I wasn't able to find anything associated with your email address and would recommend requesting a License Report if needed.



Philip Schmelzer
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