Installation & Licensing

Community Manager
Posts: 2,416
Registered: ‎09-27-2011
Message 11 of 11 (57 Views)

Re: Download links unavailable

07-30-2013 12:33 PM in reply to: alexdrechsel87

Hello Alexander!


Confirming that the LTU is not accessible as a separate download as it's contained within our software installers. As you mentioned that the previous license was on a network, I wanted to point out that the LTU only works with standalone licenses installed locally, and would have to have been ran on the existing machine to export a license before it could be imported onto a new machine.


Do you have access to the license credentials (serial number and product key) needed for reactivation? I wasn't able to find anything associated with your email address and would recommend requesting a License Report if needed.

Philip Schmelzer

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