Download did not happen

[Anonymous]

I just purchased AutoCAD LT 2013 for mac for download.  After I hit "purchase," the screen froze and nothing happened.  No order number, no download, no email with order details.  But I do have a charge on my credit card!  

[joane.bonghanoy]

Hi jdjanda,

Sorry for the trouble this has caused you.

Please send me a Private Message  (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the information that you submitted when you filled out the Online purchase form. 

   - Email Address 

   - Complete Name

   - Address