Installation & Licensing

New Member
Posts: 2
Registered: ‎11-06-2007
Message 1 of 2 (96 Views)

Download Manager Problem

96 Views, 1 Replies
05-28-2013 03:27 PM

I am attempting to download our upgrade for Infrasruture Design Suite 2014 and got 21.1GB into the download before I had to pausde it due to the fact our company exceeded our monthly download limit.  They have since purchased some additional download but whenever I restart the download on the manager it does not advance on from the 21.1 GB's I had previously. It continually comes up with a download rate of 0.0b/s.


Can anyone provide a solution to this as I would prefer not to have to start the whole process again.



Customer Service
Posts: 666
Registered: ‎06-06-2011
Message 2 of 2 (82 Views)

Re: Download Manager Problem

05-28-2013 07:47 PM in reply to: cmales

Hi cmales,


Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the following information:

     - Screenshot of the error

     - Browser used

     - Subscription Center User ID

     - Contract Number


To add, you can also have your Contract Manager request a USB on your behalf via Sub Center. 

Joane Bonghanoy

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