Download Manager Problem

[cmales]

I am attempting to download our upgrade for Infrasruture Design Suite 2014 and got 21.1GB into the download before I had to pausde it due to the fact our company exceeded our monthly download limit.  They have since purchased some additional download but whenever I restart the download on the manager it does not advance on from the 21.1 GB's I had previously. It continually comes up with a download rate of 0.0b/s.

Can anyone provide a solution to this as I would prefer not to have to start the whole process again.

Thanks

[joane.bonghanoy]

Hi cmales,

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the following information:

     - Screenshot of the error

     - Browser used

     - Subscription Center User ID

     - Contract Number

To add, you can also have your Contract Manager request a USB on your behalf via Sub Center.