Installation & Licensing

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Member
Posts: 4
Registered: ‎05-06-2013
Message 31 of 39 (290 Views)

Re: Download Issue - Access Denied

05-07-2013 07:04 PM in reply to: joane.bonghanoy

Thank you Joane for the prompt reply, will download shortly.

 

Regards,

tteulilo

Member
Posts: 4
Registered: ‎05-06-2013
Message 32 of 39 (276 Views)

Re: Download Issue - Access Denied

05-09-2013 12:51 PM in reply to: joane.bonghanoy

Please help,

 

I downloaded the file for 64bit...all 4.2gigs and when trying to install it gives me error "Product download consist of multiple files. At least one file is missing or has not been downloaded yet"

 

any suggestion?

 

thank you for the continiues support....

 

Community Manager
philip.s
Posts: 2,226
Registered: ‎09-27-2011
Message 33 of 39 (268 Views)

Re: Download Issue - Access Denied

05-09-2013 01:57 PM in reply to: tteulilo

My apologies Teu as the AutoCAD Design Suite Standard actually contains two parts, one of which was left off of the previous post.

 

With that being said, both parts as well as most current + supported previous version download links can be accessed directly from Matt, our Virtual Assistant.


Specifically / from the previous link: Click on the ASK button to the left -> Download and Installation -> Software Download Links -> I need to redownload my product.



Philip Schmelzer
Member
Posts: 4
Registered: ‎05-06-2013
Message 34 of 39 (262 Views)

Re: Download Issue - Access Denied

05-09-2013 02:13 PM in reply to: philip.s

Thanks Philip,

 

Now downloading part 2....just quickly on the instruction it says to create a folder to download both parts into when completed, click on the EXE file only? 

 

can you confirm as i can see both files as exe..i assume to open part one and it should pick up part two and consolidate?

 

appreciate your assistance.


Thank you

Community Manager
philip.s
Posts: 2,226
Registered: ‎09-27-2011
Message 35 of 39 (258 Views)

Re: Download Issue - Access Denied

05-09-2013 03:13 PM in reply to: tteulilo

Sure thing Teu! Confirming that you would only need to open the part 1 .exe as it will automatically pull content / initiate the subsequent download parts.



Philip Schmelzer
New Member
Posts: 1
Registered: ‎07-31-2013
Message 36 of 39 (209 Views)

Re: Download Issue - Access Denied

07-31-2013 07:19 AM in reply to: tteulilo

Yet another user with the same error, just purchased Sketchbook pro 6 and I can't download it.

 

Very disapointng that this error still exists considering how old this thread is.

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 37 of 39 (202 Views)

Re: Download Issue - Access Denied

07-31-2013 07:45 AM in reply to: luigifreak

Hi luigifreak,

 

Apologies for the inconvenience.

 

Here are the download links for Sketchbook Pro 6, both Windows and Mac versions:

 

Sketchbook Pro 6 for Windows

 

Sketchbook Pro 6 for Mac

 

Best regards,



Camilo Lemos
New Member
Posts: 1
Registered: ‎10-10-2013
Message 38 of 39 (159 Views)

Re: Download Issue - Access Denied

10-10-2013 12:07 AM in reply to: drb7

I'm having the same problem trying to download Sketchbook Pro 6

Community Manager
philip.s
Posts: 2,226
Registered: ‎09-27-2011
Message 39 of 39 (149 Views)

Re: Download Issue - Access Denied

10-10-2013 05:13 PM in reply to: Glockers

Welcome to the community Alexander!

 

You can download SketchBook Pro directly from Matt our Virtual Agent.

 

From Matt: Download and Installation -> Software Download Links -> I need to redownload my product



Philip Schmelzer

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