Installation & Licensing

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*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 1 of 13 (7,612 Views)
Accepted Solution

Download Failed, Installation aborted, Result=1603

7612 Views, 12 Replies
12-26-2013 07:24 AM

Problem:  During the installation of your Autodesk product, you received a failure summary screen and your installation log shows the following error:

 

Download Aborted
Install Autodesk® Failed Download Failed, Installation aborted, Result=1603

 

FailedInstall.png

 

Subsequent installations yield the same error and you cannot install the product.  You can find your installation log file by clicking the link in your installation summary screen (pictured) or by locating it manually in your %TEMP% folder.

 

 

Reason:  It appears that there is a problem with the Autodesk distribution of software and the remaining downloads during installation are failing.  This is most common with materials and image libraries, student, and trial software.

 

 

Resolution:  Because this problem exists in the Autodesk infrastructure, there is nothing you can do to resolve the issue with the typical installation method.  However, you can use an alternate download source to obtain and install your product using the virtual assistant.  The virtual assistant does not appear to have the problems associated with the other Autodesk download servers. 

 

To download your software using the virtual assistant, please follow the instructions found on this KB article:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617

 

 

How to re-download your software using the Virtual Agent


Issue

You want to download or re-download an Autodesk product.

 

Solution

This method uses our Virtual Agent.

  1. Go to http://www.autodesk.com.
  2. At the bottom of the page, beneath "Help and Support," click Customer Service.
  3. Click the Ask button.
  4. In the right panel, click Download Links.

  1. In the right panel, select a product category.
  2. To start downloading, specify a product version and type, such as 64 bit or Mac. The download process begins.

 

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 2 of 13 (7,605 Views)

Re: Download Failed, Installation aborted, Result=1603

12-26-2013 07:31 AM in reply to: TravisNave

For a collection of other 1603 errors, please see my other articles on the board, or listed in my signature line.

 

For more information about prerequisite failures, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

For more information on editing the setup.ini, please see my KB article here:

http://forums.autodesk.com/t5/Installation-Licensing/Install-NET-Framework-Language-Pack-Failed-Inst...

 

For more information about installation errors when other versions of Autodesk are already installed, see my KB article here:

http://forums.autodesk.com/t5/Installation-Licensing/AutoCAD-2013-Suite-failed-installation-aborted-...

 

For any other related issues, please search the 1603 tag.

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 3 of 13 (7,596 Views)

Re: Download Failed, Installation aborted, Result=1603

12-26-2013 07:44 AM in reply to: TravisNave

I have escalated this topic in hopes for an official Autodesk resolution to this server issue.  At this time, the virtual assistant download has yielded positive results for anyone experiencing the aborted download issue.  Please consult your log file to ensure that this is your issue, or try other methods that I have provided above.  Thanks.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
rdp1981
Posts: 1
Registered: ‎01-15-2014
Message 4 of 13 (7,259 Views)

Re: Download Failed, Installation aborted, Result=1603

01-15-2014 11:46 AM in reply to: TravisNave
YAYYYYYYYY!!!! All I wanted was an EXE. Thanks!
New Member
Tekstorm
Posts: 1
Registered: ‎02-13-2014
Message 5 of 13 (6,474 Views)

Re: Download Failed, Installation aborted, Result=1603

02-13-2014 12:13 PM in reply to: TravisNave

Hi, im not exactly sure where to look for a solution i came across this and thought you may be able to help, after i download the installer and run as administrator the installer starts running for about 5 seconds and then i get an error saying network failure and the installation process shuts down, very frustrating as i need to get some of my work done.

 

Community Manager
jessica.t
Posts: 1,231
Registered: ‎02-28-2012
Message 6 of 13 (6,460 Views)

Re: Download Failed, Installation aborted, Result=1603

02-13-2014 02:31 PM in reply to: Tekstorm

Hi Carey and welcome to the Autodesk Community!

 

Did you follow the steps in the solution above? What were the results? Have you taken any other troubleshooting steps? Please let me know. Thank you!



Jessica Thrasher
New Member
austenbakmand
Posts: 1
Registered: ‎02-22-2014
Message 7 of 13 (6,131 Views)

Re: Download Failed, Installation aborted, Result=1603

02-22-2014 09:32 AM in reply to: TravisNave

Hi,

 

I've been trying to download the free trial of Maya and have been having the exact same issue as decsribed in the above post. However i'm having trouble following the instructions to install through Virtual Agent.

 

The link provided:http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21889745&linkID=9240617 is just taking me to the AutoCAD page: http://knowledge.autodesk.com/support/autocad

 

Unless 'm being entirely stupid, which is of course possible I cant find 'Help and support' 'Customer service' or any mention of Ask Autodesk anywhere!

 

I cannot find the link for 'Download links' anywhere on your site! And installing through the installer has failed 6 times now, and will not work despite disabling firewalls and using different browsers. 

 

I'm due to start a two week online course on the 24th, and Maya is one fo the pieces of software I will need, without it I will not be able to complete any work.

Employee
wrighte
Posts: 663
Registered: ‎09-22-2008
Message 8 of 13 (6,054 Views)

Re: Download Failed, Installation aborted, Result=1603

02-24-2014 08:39 AM in reply to: austenbakmand
Here's an updated URL for the link provided: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...


Eric Wright
Sr. Web Product Manager
Autodesk Knowledge Network
Autodesk, Inc.

*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 9 of 13 (4,696 Views)

Re: Download Failed, Installation aborted, Result=1603

04-02-2014 08:32 AM in reply to: wrighte

Here's a corrected link for the virtual assistant download:

 

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
dreuven1212
Posts: 2
Registered: ‎04-09-2014
Message 10 of 13 (4,346 Views)

Re: Download Failed, Installation aborted, Result=1603

04-09-2014 08:14 AM in reply to: TravisNave

thank you, the installation MAY be working (fingers crossed).  think a petition needs to be started to fire that IT department.

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