Installation & Licensing

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Contributor
s.peters
Posts: 11
Registered: ‎06-16-2011
Message 1 of 41 (5,993 Views)
Accepted Solution

Download Error?

5993 Views, 40 Replies
05-02-2012 01:33 AM

Hello,

 

I'm trying to downlad Product Design Suite Premium English 2013 Win 64.

 

The website says its about 14 Gb but the download is actually 32 Gb. Which is a little odd. The main problem is that it downloads for a few hours and then comes up with:

 

"Error 0x250000ff" 

 

The download stops and then when i restart it, it starts from scratch again.

 

Any ideas? Thanks in advance.

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 2 of 41 (5,986 Views)

Re: Download Error?

05-02-2012 02:02 AM in reply to: s.peters

Hi s.peters,

 

Can yon reply back with a screenshot of the error so we can look into it further.



Joane Bonghanoy
Contributor
s.peters
Posts: 11
Registered: ‎06-16-2011
Message 3 of 41 (5,975 Views)

Re: Download Error?

05-03-2012 03:40 AM in reply to: joane.bonghanoy

Certainly, please see the attached picture, (during the abort and after).

 

Immediately before the abort started a message popped up from the download manager and said somthing like "you have been signed out of your online account" or something similar (i can't remember exactly).

 

Thanks

 

2013 download error.png

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 4 of 41 (5,970 Views)

Re: Download Error?

05-03-2012 05:40 AM in reply to: s.peters

Hi s.peters,

 

Thank you for these screenshots.

 

Could you please DM me your User ID for the subscription center? We'll need to check your account for this issue.

 

In the meantime, do you have the possibility to use the browser download instead of the download manager?

 

Thanks



Celine Manca
*Expert Elite*
TravisNave
Posts: 10,023
Registered: ‎01-14-2005
Message 5 of 41 (5,968 Views)

Re: Download Error?

05-03-2012 07:22 AM in reply to: s.peters

For more detailed information on this process, please see the following blog post tip here:

http://upandready.typepad.com/up_and_ready/2011/08/downloading-software-browser-download-vs-download...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
jrbabcede
Posts: 1
Registered: ‎04-25-2013
Message 6 of 41 (4,678 Views)

Re: Download Error?

04-25-2013 10:19 AM in reply to: s.peters

Hi, I'm having some problems as well.

I already downloaded 700+ mb of Maya and I rebooted my computer; when I resumed downloading,

It doesn't download anymore.

 

What it shows is the image I've attached here.

 

This problem always happen to me. Whenever I pause and resume, it won't download anymore.

I've already downloaded mudbox without encountering this problem (maybe) because I did not pause it.

 

Thanks a lot for any help.

Member
ewerlast28
Posts: 3
Registered: ‎05-16-2013
Message 7 of 41 (4,405 Views)

Re: Download Error?

05-16-2013 09:23 AM in reply to: s.peters

Hello. 

I have same problem with Autodesk Maya 2014. After downloading 200mb it will show same error. 

I tried to download it via Browser download, but after i downloaded it and tried to extract it, it always stoped at 61,9mb. I tried to wait for 10min, but nothing happened. Can you help me?

 

Thank you

Community Manager
philip.s
Posts: 2,401
Registered: ‎09-27-2011
Message 8 of 41 (4,399 Views)

Re: Download Error?

05-16-2013 10:15 AM in reply to: ewerlast28

Hello Marek!

 

Are you manually extracting it or simply running the .exe?  Have you tried using the Install Now option?



Philip Schmelzer
Member
ewerlast28
Posts: 3
Registered: ‎05-16-2013
Message 9 of 41 (4,396 Views)

Re: Download Error?

05-16-2013 10:52 AM in reply to: philip.s

With Browser downloading It will downlaod .exe . Just double click on it and extract to ... but it always stuck at 61,9mb.

I tried it with downloader... but with donwloader same error 2x25000ff at +-200mb downloaded. 

Community Manager
philip.s
Posts: 2,401
Registered: ‎09-27-2011
Message 10 of 41 (4,378 Views)

Re: Download Error?

05-16-2013 02:48 PM in reply to: ewerlast28

Thanks for confirming. You mentioned that you're getting this error with the Download Now option, but what about Install Now? 



Philip Schmelzer

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