Download Error?

[s.peters]

Hello,

I'm trying to downlad Product Design Suite Premium English 2013 Win 64.

The website says its about 14 Gb but the download is actually 32 Gb. Which is a little odd. The main problem is that it downloads for a few hours and then comes up with:

"Error 0x250000ff" 

The download stops and then when i restart it, it starts from scratch again.

Any ideas? Thanks in advance.

[philip.s]

@HarveyYim6597 it should have opened up the How to download or re-download software solution which links to the Autodesk Virtual Agent. How did the Subscription Center download go?

[HarveyYim6597]

Thanks! I forgot about this one already. Everything was ok now. I don't remember what I did exactly but after the download, I just clicked install and every thing was ok all of a sudden.

[jasmiene.domingo]

Hi! I am having this kind of problem too.  I am trying to download Autocad 2016. At first I tried to download the Autocad Design Suite 2016 (and it worked), but due to the size of the file and the time that requires to finish the download, I decided to abort download and download the application one by one instead. Now I couldn't download either using the "download manager" or the "web download". I already tried to clear the cache and browsing history too, as well as using 2 different desktop PC and web browser (mozilla and google chrome) but the error still persist. (Kindly see attached screenshot of the error).

I hope you can help me on this. 

Thank you.

[jessica.t]

Hi @jasmiene.domingo and welcome to the Autodesk Community!

Sorry to see that you're having download troubles but we'll get this figured out! Please perform a clean uninstall to remove any residual installation and download files. Then please re-download your software following these steps:

• In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
• In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
• Turn off your personal firewall or VPN, if you use one.
• Disable UAC
• Close and reopen your preferred browser.
• Re-download from the Virtual Agent

Please be sure to let us know how it goes and if you need further assistance. Thank you!

[pontolegalvistorias]

Tenho mais de 29 anos de experiência profissional, ininterrupta e bem sucedida. Atualmente, trabalho como Profissional Autônoma, executando Auto Vistorias Obrigatórias em edificações multifamiliares e comerciais, além de atuar como professora particular de Desenho Técnico de Arquitetura, para universitários de 1º e 2º períodos do curso de Arquitetura e Urbanismo.

[airavell]

I had the same problem. And I managed to fix it. 

1: MAKE SURE popups are enabled. 

2: DISABLE/OR remove ad blockers. 

3: I disabled Internet-explorer a while back via turn "Windows features on or off" ENABLE IT.

4: Recently I did a fresh install of windows 7 ultimate Make sure you UPDATE first before downloading.

5: Make sure all BROWSERS are up to date

6: Make some mashed potatoes. (It killed some time) 🙂

Hope this helps  😉

[lam987D644]

Thank you - just confirming that these steps worked for me too, after multiple installation errors with all three download/installation methods. I am on Windows 7 SP1, installing Autodesk Inventor 2018.

I found a combination of the following steps was useful (not sure exactly which was responsible for the fix):

1. Disabling antivirus during download and install procedure (McAfee)
2. Removing all traces of previous downloads, including ending Autodesk processes in Task Manager, clearing Chrome cache, deleting Autodesk folders from C:/
3. Downloaded via the Virtual Agent linked above.
4. Extracted into C: drive, started Setup.exe from the ..._dlm folder created
5. Error when trying 'Install' directly - instead did 'Install Tools and Utilities' first.
6. Solved 'Error 1327 Invalid Drive' as per this advice https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-1327-Invalid-Drive... (AppData was pointing to incorrect drive in registry, modified to point to the AppData directory in C:). This may have been the problem all along, but this was the first time I came across this error message.
7. Was then able to 'Install Tools and Utilities' followed by Inventor installation.