Installation & Licensing

[#1]

Thanks for the quick reply Matt,

I've logged into your account multiple times to see if I could duplicate the error with no luck. Can you try clearing your browser cache / temporary internet files and cookies and login again?

[#2]

Unfortunately I'm not able to log in either. I don't know what the problem is as I used 2 seperate browsers in hopes that the issue was with one or the other-- I originally installed Maya 2010 version with internet explorer. Admittedly I got much farther along with Explorer, but when I went to download I also got a prompt to resend my email for activation. The cache was entirely clean as well, so I'm not sure of the problem.... Perhaps it's my internet. I'll try again on another wifi connection and see if that is the problem. Will keep the thread updated.

[#3]

Hello MegeeC,

Please provide me with your user name and authorization to reset your password so I can try to log in to your account and troubleshoot your issue.  Please send me your user name by private message by clicking on the Envelope next to my user name.

[#4]

Hi MegeeC,

I was able to activate your education community account.  You should now be able to access the education community and download your product.

[#5]

Oh, thank you! I'm unable to download at this moment in time (have to run) though I'll definately post if it works or not tonight when I get hom. Thank you again!

[#6]

Download is working now. Thank you very much for all your help! Autodesk support is amazing. <3

[#7]

I can't seem to log in either,  I'm trying to get the 3DS Max 2012 for my new class and it keeps making me log in, though it says i'm not logged in after. It's an endless loop of loggin in  I have tried multiple browsers and cleared my cookies and history data. Please assist~

[#8]

I am also having the same problem.

[#9]

Hi zahak1989,

Following up from your previous post. Are you still having login issues within the Education Community?

[#10]

jrs3265,

I apologize for the delayed response / I've just manually activated your profile and you should now be able to access the site. Please let us know if you're still experiencing issues and or have additional questions or inquiries.