Delay in Delivering New Licences?

[william.rankine]

We ordered 3x Revit LT Suite licences two weeks ago, to add to our existing contract, but have received nothing.

Our long-standing reseller says Autodesk have told them they have a Europe-wide licensing backlog.

Is this true? Any idea of when we might get our licences?

Two weeks, for what should be an entirely automated eleectronic process ...

[pendean]

Can you not download and install REVIT LT and use in the 30-day trial mode until your licensing information is sent? Better that nothing usually.

[william.rankine]

Thanks for the suggestion, Dean. However my client has deployed Revit LT trial to all PCs so users have Viewer Mode available; the trials have expired.

Plus my client has a habit of moving licences around, leaving behind PCs which can't have trials installed.

<insert Windows NT "wait" mouse pointer of fingers drumming>

William

[william.rankine · Accepted solution]

Licences now delivered. No word as to reason for delay.

Also, process messed up by Autodesk, changing the contract administrator and sofwtare coordinator to a three-years-out-of-date e-mail address/domain *again*.