Installation & Licensing

[#1]

Problems trying to install DWG TrueView 2012 on Windows 7 Ultimate, 64-bit. 

I have tried installing the 64-bit version of TrueView.  The installation stops and an error message says to install Microsoft .NET Framework 4.0 or higher.  However .NET 4.0 is already installed.

I tried the 32-bit version of TrueView but it would not install.

I restored .NET and reinstalled all updates. Still no luck.

TrueView 2011 ran fine on this platform.  However I do not have the original spurce files for that version.

Has anyone had this problem and found a fix?

Alternatively, is the 2011 version of TrueView 64-bit still available to download?

Nigel

[#2]

Can you log a case and Product Support can send you the URL for the 2011 TrueView x64?

Can you also check out these reference posts:

http://forums.autodesk.com/t5/DWG-TrueView/DWG-Trueview-require-Framework-4/td-p/3015044

http://forums.autodesk.com/t5/Installation-Licensing/DWG-Trueview-2011-error-Unable-to-run-DWG-Truev...

http://usa.autodesk.com/getdoc/id=TS16436702

[#3]

I have this same problem trying to install TrueView 2012 32 bit on windows XP pro,  I had .NET framework 4.0 already and Installed a security update for it, still no luck. error is "You must first install Microsoft .NET Framework version 4.0 or greater before installing this product."

[#4]

Hello,

Could you please try this tool to check what .net Framework you have installed in your machine?

http://www.asoft.be/prod_netver.html

Regards,

Helen

[#5]

Ok, thanks much,  this is the result.

<32Bit>
1.1.4322.2470
  ->C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322
2.0.50727.3623
  ->C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
4.0.30319.237
  ->C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319

< Installed .NET Frameworks >
.NET FW 1.1 SP 1
.NET FW 2.0 SP 2
.NET FW 3.0 SP 2
.NET FW 3.5 SP 1
.NET FW 4.0 Client


I am thinking I need NET FW 4.0 "Full Framework" installed, Is that correct? I'm downloading it as I type to try it.

[#6]

Thank you, that was the problem.

<32Bit>
1.1.4322.2470
  ->C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322
2.0.50727.3623
  ->C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
4.0.30319.237
  ->C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319

< Installed .NET Frameworks >
.NET FW 1.1 SP 1
.NET FW 2.0 SP 2
.NET FW 3.0 SP 2
.NET FW 3.5 SP 1
.NET FW 4.0 Client
.NET FW 4.0 Full   *********  THIS WAS MISSING********

I got the .NET FW 4.0 FULL here  

http://www.microsoft.com/download/en/details.aspx?id=17718

Thanks again

[#7]

Hello,

Yeah, you are right. The Full version of .Net 4 is needed to be pre-installed.

It's very glad you have resolved your problem.

Regards,

Helen

[#8]

Thaw

[#9]

That worked for me too.  Thank you very much for your help!

Nigel

[#10]

Did you ever get a resolution? I am having the same issue with Trueview 2012 and Windows XP PRO 32bit.  I have updated the Framework, including completely removing and reinstalling - no joy.