Hi,
We're having trouble with a trueview 2011 X64 installation on Windows 7 Pro X64.
Everything goes fine until an error 1904 C:\Program Files (x86)\DWG TrueView 2011\acctrl.dll was unable to register.
HRESULT -2147010895
Then the trueview installation stops...
What's the problem? Why is Trueview trying to register a dll from Program Files (X86) whereas we're installing an X64 version?
The Log file contains:
InstallFinalize.
MSI (s) (D0:94) [14:09:31:948]: Running Script: C:\Windows\Installer\MSI308B.tmp
MSI (s) (D0:94) [14:09:31:949]: User policy value 'DisableRollback' is 0
MSI (s) (D0:94) [14:09:31:949]: Machine policy value 'DisableRollback' is 0
MSI (s) (D0:94) [14:09:31:952]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1044541744,LangId=1036,Platform=589824,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (c) (B8:BC) [14:09:31:955]: Note: 1: 2262 2: Billboard 3: -2147287038
MSI (s) (D0:94) [14:09:31:955]: Executing op: ProductInfo(ProductKey={5783F2D7-9028-040C-0100-0060B0CE6BBA},ProductName=DWG TrueView 2011,PackageName=DWGVIEWR.msi,Language=1036,Version=302055473,Assignment=1,ObsoleteArg=0,,,PackageCode={10A936B9-1153-45A7-8D95-8207C3ECDC0D},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (D0:94) [14:09:31:956]: Executing op: DialogInfo(Type=0,Argument=1036)
MSI (s) (D0:94) [14:09:31:956]: Executing op: DialogInfo(Type=1,Argument=DWG TrueView 2011)
MSI (s) (D0:94) [14:09:31:957]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Retour à l'action précédente:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Suppression des fichiers de sauvegarde...,CleanupTemplate=Fichier: [1])
MSI (s) (D0:94) [14:09:31:957]: Executing op: SetBaseline(Baseline=0,)
MSI (s) (D0:94) [14:09:31:957]: Executing op: SetBaseline(Baseline=1,)
MSI (s) (D0:94) [14:09:31:957]: Executing op: ActionStart(Name=SetUserDataCacheDirAttr,,)
Action14:09:31: SetUserDataCacheDirAttr.
MSI (s) (D0:94) [14:09:31:959]: Executing op: CustomActionSchedule(Action=SetUserDataCacheDirAttr,ActionType=1025,Source=BinaryData,Target=SetFileAttr,CustomActionData=C:\Program Files\Autodesk\DWG TrueView 2011\UserDataCache;2)
MSI (s) (D0:94) [14:09:31:963]: Creating MSIHANDLE (50) of type 790536 for thread 2708
MSI (s) (D0:F8) [14:09:31:964]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI30BC.tmp, Entrypoint: SetFileAttr
MSI (s) (D0:F8) [14:09:32:063]: Closing MSIHANDLE (50) of type 790536 for thread 2708
MSI (s) (D0:94) [14:09:32:063]: Executing op: ActionStart(Name=SelfRegModules,Description=Enregistrement des modules...,Template=Fichier: [1]
Dossier: [2])
Action14:09:32: SelfRegModules. Enregistrement des modules...
MSI (s) (D0:94) [14:09:32:064]: Executing op: ProgressTotal(Total=2,Type=1,ByteEquivalent=1300000)
MSI (s) (D0:94) [14:09:32:065]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Common Files\Autodesk Shared\)
MSI (s) (D0:94) [14:09:32:065]: Executing op: RegSelfReg(File=acipps16.dll,FileID=AcIPPS.32bit)
SelfRegModules: Fichier: acipps16.dll
Dossier: C:\Program Files (x86)\Common Files\Autodesk Shared\
MSI (s) (D0:94) [14:09:32:138]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\DWG TrueView 2011\)
MSI (s) (D0:94) [14:09:32:138]: Executing op: RegSelfReg(File=acctrl.dll,FileID=AcCtrl.32bit)
MSI (c) (B8:BC) [14:09:32:138]: Note: 1: 2262 2: Billboard 3: -2147287038
SelfRegModules: Fichier: acctrl.dll
Dossier: C:\Program Files (x86)\DWG TrueView 2011\
CustomAction +AcCtrl.32bit returned actual error code -2147010895 (note this may not be 100% accurate if translation happened inside sandbox)
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
Erreur interne 2835. ErrorIcon, ErrorDialog
