although I received my licenses and key recently (exactly a week ago) from Autodesk and the first 5 installed fine, I now suddenly get 3 times "The serial number you entered is not valid. Try again". I tried again, no result.
I pressed "Customer Service Request" but found out that the list(s) of things to fill out is longer then the ones you fill out when you buy the product (well, at least, I have no clue on what the correct answers would be as I don't have the contract on me... nor can I get it because Im actually staying longer here before the weekend so I can have these 3 machines installed and updated w/o interupting workflow.)
Are there more "instant" solutions available or can I better also just go home and enjoy the weekend? (note that my reseller is no longer available either etc).
😞
Oh... in fact these 3 machines are getting downgraded from The Design Suite (Ultimate) to just AutoCAD Mechanical. I used the uninstall tool to deinstall the DS, restarted, installed ACM 2012. Could the earlier license be the problem?
Solved! Go to Solution.
Solved by celine.manca. Go to Solution.
Hi!
I've replied to your private message with the serial numbers details.
Reply me back in case of issue.
Thanks!
I've sent detailed information about my situation and why I would like my student license reinstated/reset I recently bought two personal computers that I returned after installing numerous Autodesk products on them as a last resort I decided to build my own personal computer that I accidentally install the wrong kind of operating system on an update instead of an OEM version of Windows eight I installed numerous Autodesk products on the bad operating system and had to redo the process of installation and licensing after I bought in the correct operating system I am a student these software programs are required to complete assignments from 3-D modeling textbook and my capstone Project any help is appreciated thank you
Welcome to the community Jarrod!
I wanted to let you know that while we do not have the ability to reset a license or corresponding activation count, our License Assistance Team, whom I believe you've contacted previously, can provide the necessary activation code once an activation limit has been reached.
Simply fill out the previously linked form, providing your serial number + request code and an activation code will be emailed to you ASAP.
Hope that helped clarify / please let me know if I can be of additional assistance!
Hi I just installed AutoCAD, Revit and 3DMAX 2016 for my college. It is a stand alone multi copies version. Howerver, for some reason it alway ask me to contact customer service request to activiate? Any ideas where or who to contact? because when I click on the link it always give me an error. Thanks.
Hani
Hi @Anonymous,
Welcome to the community!
Sorry to hear about the issue. Would you mind posting a screenshot of the error you are receiving?
Thank you for your response. Attached are the images I get, when I try to activiate any of the products. Thanks.
Hi @Anonymous,
This is an unregesiter version, which is set to be assigned to a university via their ARC account. Please submit a request for assistance with the education community here and they will walk you through the process.
Yes, that is what is he software used for. I was facing issues on who to contact. Thanks a lot! I will contact them.
@Anonymous
Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.
As a reminder, this is a world wide (public) user forum where users are assisting others. In addition do not post, attach screen shots, or share any personal information (such as your serial #) here.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
I cant register im id on one time register link it says me to send information to customer service request unless i dont register it wont allow me to give activation code for my product what should i do ?
@Anonymous
Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.
As a reminder, this is a world wide (public) user forum where users are assisting others. In addition do not post, attach screen shots, or share any personal information (such as your serial #) here.
GIve us more details, like what product are you trying to activate and/or what are you trying to accomplish.. ALso are you a student?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
I cant activate my autocad 2010 . When i try to register online it says more registration information required .
Try the Autodesk REgister Once web site or Autodesk Virtual Agent, both links are in my signature.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Yes im a student im trying to activate my product autocad as i have 3 years free license bt i cant activate my product.
@Anonymous
You indicated you're trying to activate AutoCAD 2010 in an earlier reply. Students can only use the latest version plus up to 2 legacy versions. Not sure why you're trying to activate 2010. Its obsolete and retired and students are not permitted to use it.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
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