Installation & Licensing

Installation & Licensing

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Active Member
Desigma
Posts: 7
Registered: ‎01-18-2013
Message 1 of 9 (332 Views)

Cursor and windows stuck

332 Views, 8 Replies
01-18-2013 09:28 AM

Hi,

 

in Alias Design 2013 the cursor stucks to selection mode (see image) and Alias must be restarted. Also windows stuck e.g. Information Window doesn't allow typing nor even closing the window. Both problems occur all the time.

 

I have qualified HW: Lenovo W530, Quadro K1000M, Windows 7 Professional 64-bit (Service Pack 1) and I installed Alias 2013 Service Pack 1 but it didn't help.

 

Should the graphics card settings be changed?

 

Thank you in advance,

Jarkko

*Expert Elite*
TravisNave
Posts: 10,117
Registered: ‎01-14-2005
Message 2 of 9 (323 Views)

Re: Cursor and windows stuck

01-18-2013 09:37 AM in reply to: Desigma

I would start with the latest nVidia WHQL certified driver here:

 

http://www.nvidia.com/object/quadro-notebook-win8-win7-winvista-64bit-310.90-whql-driver.html

 

Make sure when you do the install that you check the box to do a clean installation.  And personally, I only install the driver and uncheck all the rest of it. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Desigma
Posts: 7
Registered: ‎01-18-2013
Message 3 of 9 (314 Views)

Re: Cursor and windows stuck

01-18-2013 10:12 AM in reply to: TravisNave

Thanks, I tried that: clean installation and only the driver - but it didn't fix the problem.

 

Regards,

Jarkko

 

*Expert Elite*
TravisNave
Posts: 10,117
Registered: ‎01-14-2005
Message 4 of 9 (309 Views)

Re: Cursor and windows stuck

01-18-2013 10:52 AM in reply to: Desigma

Just a thought, but does it happen if you log in as another user (i.e. the local Administrator account) as well? 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Product Support
dembkod
Posts: 503
Registered: ‎05-26-2010
Message 5 of 9 (305 Views)

Re: Cursor and windows stuck

01-18-2013 11:25 AM in reply to: TravisNave

Desigma,

How thourough was your uninstall? If you just uninstalled the program and reinstalled, you have missed a score of files and folders. Situations like you describe could be connected to corrupted product profile folders. After you uninstall you should be looking to delete specific program folders (should be clearly named) in these locations:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

After these are deleted, I would reinstall.

In this case specifically, I am also wondering about your interfaces. Are you using a fancy mouse or a 3d controller or tablet? Uninstall anything special and see if it helps. Cursor and window issues can be connected to conflicting peripheral drivers.

 

Thank you for taking part in our community!

 

David Dembkoski

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Product Support Specialist

Autodesk Product Support



David Dembkoski
Active Member
Desigma
Posts: 7
Registered: ‎01-18-2013
Message 6 of 9 (290 Views)

Re: Cursor and windows stuck

01-19-2013 05:56 AM in reply to: dembkod

Hi,

 

I haven't re-installed Alias, only Nvidia driver as advised.

 

Thanks for the input device tip: the problem occurs with Wacom tablet, both stylus and Wacom mouse. An old mouse works fine. I will look for the latest Wacom drivers if that resolved the problem.

 

Thank you,

Jarkko

 

Active Member
Desigma
Posts: 7
Registered: ‎01-18-2013
Message 7 of 9 (276 Views)

Re: Cursor and windows stuck

01-20-2013 06:23 AM in reply to: Desigma

I downloaded the latest Wacom driver:

DRIVER 6.34-3 RC FOR WINDOWS 8, WINDOWS 7, VISTA & XP (32 AND 64 BIT)

...but it didn't resolve the problem.

 

Regards,

Jarkko

 

Active Member
Desigma
Posts: 7
Registered: ‎01-18-2013
Message 8 of 9 (270 Views)

Re: Cursor and windows stuck

01-20-2013 06:55 AM in reply to: Desigma

I even tried an old Wacom driver:

DRIVER 6.12-5 FOR WINDOWS 7, VISTA (32 AND 64 BIT) & XP (32 AND 64 BIT)

...which was recommended (http://download.autodesk.com/us/aliasstudio/qualcharts/alias2013-win.htm) but no improvement.

 

Regards,

Jarkko

Active Member
Desigma
Posts: 7
Registered: ‎01-18-2013
Message 9 of 9 (265 Views)

Re: Cursor and windows stuck

01-20-2013 08:29 AM in reply to: dembkod

Uninstalled, removed folders you listed and reinstalled - but the same problem.

 

Regards,

Jarkko

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