I am trying to create a new support case and find the system very confusing, clunky and frustrating.
What is supposed to populate the Supported Asset and Supported Product fields??
That's what I tried and this was the result.....it's a good way to reduce the customer complaint figures as no one can get through to complain....!!!!!
Could only do it if the topic was OTHER - very weird
Very frustrating when you can only contact Autodesk through a form that they don't read anyway -
it has taken 14 days for them to ask me for a request code that I have already provided on the form.
Then you get put back to the bottom of the pile because you have to "re-open" the case that has just been closed by them and get "re assigned" to a different person on the support team. perhaps they may contact me again by next week with another detail they need.
good luck you will need it.
You should consider support services thru a Gold Tier Value Added Reseller. The majority of product support is handled thru the VARs.
Actually got a reply from them by email and a follow up phone call within 24 hours of logging my support request