I'm trying to install autocad2013 on windows xp however when i go to run the program a communication failure box pops up. It says download and installation has been inturrupted by a lost connection between the autodesk website and this computer. I turned off my firewall but the problem still persists. Any suggestions?
Hello. You are likely running an install now and trying to install over the internet. You want to do a direct download instead of this, I believe you can change the download method if you log into the sub center.
Take some things into consideration with your download:
If you are on a wireless connection, plug in.
If you are plugged in, plug into a different terminal.
This is a large file, if your bandwidth takes time, you may want to review your computer sleep settings. If your computer goes into hibernation during a long download- you will likely affect your download.
If this is still a download problem at this stage, I would try a different computer terminal, or move to a different network. Currentlyk, the problem is about a computer not able to download a complete file.
Can you give this a look and let me know how you fare?
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Product Support Specialist
Autodesk Product Support
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