Installation & Licensing

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Member
tierradesign
Posts: 5
Registered: ‎04-15-2013
Message 1 of 15 (791 Views)

Communication error while running installer

791 Views, 14 Replies
04-24-2013 09:57 PM

Hi,

 

I'm having communication error when I run the installer for Autodesk Building Design Suite 2014.

 

As I've read other threads and followed troubleshooting steps, it is still not working.

 

Is there any link for direct download for Autodesk Building Design Suite 2014 Premium?

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 2 of 15 (784 Views)

Re: Communication error while running installer

04-24-2013 10:34 PM in reply to: tierradesign
What are the exact steps you are following?
1. Click on the Install Now button on the browser.
2. DO NOT close the web page where you clicked Install Now, the installer needs to get some metadata from the web page. (For BDS Suite it is taking about 14 mins for me for the Autodesk_<xxx>_Setup.exe to get downloaded, keep the web page running all the time during this duration and dont refresh the web page).
3. Double click on the freshly downloaded .exe from the web page and it will launch Setup in few seconds.

Sorry for the inconvenience. Hope this will help


Thanks & Regards,
Ankush Ved

Member
tierradesign
Posts: 5
Registered: ‎04-15-2013
Message 3 of 15 (782 Views)

Re: Communication error while running installer

04-24-2013 10:36 PM in reply to: ankushved

I've managed to download the installer with no issue.

 

When I run the installer, it gives a communication error message stating that the connection from autodesk to pc is lost.

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 4 of 15 (780 Views)

Re: Communication error while running installer

04-24-2013 10:38 PM in reply to: tierradesign
Can you share the screenshot?


Thanks & Regards,
Ankush Ved

Member
tierradesign
Posts: 5
Registered: ‎04-15-2013
Message 5 of 15 (745 Views)

Re: Communication error while running installer

05-02-2013 07:58 PM in reply to: ankushved

error.jpg

 

I did not move the installation file, there is no website opened when installing, I cannot open network ports due to network policies.

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 6 of 15 (741 Views)

Re: Communication error while running installer

05-02-2013 08:02 PM in reply to: tierradesign
Have you tried these steps which I mentioned before? Do you still see the same error?
1. Click on the Install Now button on the browser.
2. DO NOT close or refresh the web page where you clicked Install Now, the installer needs to get some metadata from the web page. (For BDS Suite it is taking about 14 mins for me for the Autodesk_<xxx>_Setup.exe to get downloaded, keep the web page running all the time during this duration and dont refresh the web page).
3. Double click on the freshly downloaded .exe from the web page and it will launch Setup in few seconds.

If there are old downloaded Autodesk_<xxx>_Setup.exe, then you can delete them and restart the workflow afresh.


Thanks & Regards,
Ankush Ved

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 7 of 15 (741 Views)

Re: Communication error while running installer

05-02-2013 08:03 PM in reply to: tierradesign

You need to keep the website open until the moment you see the welcome page of the installer for the suite. 



Thanks & Regards,
Ankush Ved

Member
tierradesign
Posts: 5
Registered: ‎04-15-2013
Message 8 of 15 (737 Views)

Re: Communication error while running installer

05-02-2013 08:19 PM in reply to: ankushved
I kept the website open but it still gives the same error.
Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 9 of 15 (732 Views)

Re: Communication error while running installer

05-02-2013 08:29 PM in reply to: tierradesign
Please check my private message


Thanks & Regards,
Ankush Ved

New Member
jnsieff
Posts: 2
Registered: ‎08-30-2011
Message 10 of 15 (647 Views)

Re: Communication error while running installer

06-04-2013 07:20 AM in reply to: tierradesign

I am also having this same exact issue as stated above. I have followed all of the steps listed above and still no avail. Please help. 

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