Installation & Licensing

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Member
vava9070
Posts: 3
Registered: ‎10-20-2013
Message 51 of 99 (1,097 Views)

Re: Communication Failure Error with installation

10-29-2013 02:57 AM in reply to: philip.s

merci de votre compréhension mais comment faire pour télécharger en options ? , et est ce que si je télécharge chez quelqu'un d'autre et que sa marche je le met sur une USB et je l'installe sur mon ordinateur est ce que sa va fonctionner ? et ce que c'est un problème d'ordinateur ou sinon  est ce que vous pouvez m'afficher un lien d'un téléchargement optionnel. 

 

MERCI de votre compréhension !!!!

 

 

New Member
thundershocker66
Posts: 1
Registered: ‎11-18-2013
Message 52 of 99 (957 Views)

Re: Communication Failure Error with installation

11-20-2013 10:09 PM in reply to: philip.s
I am a student who acquired Autodesk 3DS Max 2013 2 years ago. I Just recently bought a new computer and need to transfer the program to the new computer.The new computer is a windows 8 while the old is a windows 7. When I copy the files with the stepup.exe I get a communication error message. I have tried to open ports 80 and 443 but no luck. It appears atuodesk no longer offers a download for 2013 nor do they have a free trial for it. I have 2013's serial number and product key but no means of getting it the actual program. Any solutions to getting the program on the new computer or where to find a valid 2013 version?
Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 53 of 99 (948 Views)

Re: Communication Failure Error with installation

11-21-2013 12:32 AM in reply to: thundershocker66
Hi Thundershock,
It seems that on your old computer, you must have installed the product using "Install Now" mechanism, which is a web delivery mechanism. Copying the Setup.exe which got downloaded as part of Install Now will not work on new computer. Please log in again to Student Portal and select 3DSMax 2013 and click on Install Now button from the portal. I believe students still have access to last three versions of our softwares.
http://www.autodesk.com/education/free-software/3ds-max



Thanks & Regards,
Ankush Ved

New Member
megagigala4
Posts: 2
Registered: ‎12-25-2013
Message 54 of 99 (827 Views)

Re: Communication Failure Error with installation

12-25-2013 05:24 AM in reply to: philip.s

Hey Guys,

if have the same Communication Failure Error if i am using Install now or download now.

BUT if I use the Browser download option comes another error called "Datei Beschädigt" or in english "damaged file".

I donwloaded it 3 times but every time ther is the same Error.

Maby i recover my PC but then i need to reinstall every thing...

New Member
shiroi98
Posts: 1
Registered: ‎03-17-2014
Message 55 of 99 (439 Views)

Re: Communication Failure Error with installation

03-17-2014 02:58 PM in reply to: varieth

To all that has been experiencing this issue, it is now March 17 2014, and I too share this same problem. To fix it, I had to setup a chat with autodesk, and the representative took down my order number, phone number, address, etc. After that I was issued a direct download link. Only then did it work. Please fix this problem! It has been over a year since the issue was opened.. 

Product Support
david.lau
Posts: 1,351
Registered: ‎06-18-2008
Message 56 of 99 (411 Views)

Re: Communication Failure Error with installation

03-21-2014 11:09 AM in reply to: shiroi98
New Member
331313
Posts: 2
Registered: ‎03-21-2014
Message 57 of 99 (405 Views)

Re: Communication Failure Error with installation

03-21-2014 08:51 PM in reply to: philip.s
hey phil,

ive been trying to install autodesk inventor all this time and after i hit run on the browser download it shows up with a communications error. ive tried everything in these forums and nothing seems to work. i'm running a windows 7 64-bit computer.
Community Manager
philip.s
Posts: 2,415
Registered: ‎09-27-2011
Message 58 of 99 (389 Views)

Re: Communication Failure Error with installation

03-24-2014 02:23 PM in reply to: 331313

Hello @331313

 

Have you tried using a different browser? Any chance that you could reply with a screen-shot of the error message? 



Philip Schmelzer
Member
alexduong70
Posts: 3
Registered: ‎03-25-2014
Message 59 of 99 (368 Views)

Re: Communication Failure Error with installation

03-25-2014 08:04 PM in reply to: varieth
okay i know how your feeling i just had this problem and you know how they give you a list of things that could be causing the problem, well the fix is so dumb i faced palm so hard. first of all dont even bother trying any of the other solution just use different brower. when i first downloaded and run it only gave me the error on google chrome. but on firefox i had no problem it was easy. so i recommend using firefox. if that doesnt work try other browers like opera etc hope this helps
New Member
331313
Posts: 2
Registered: ‎03-21-2014
Message 60 of 99 (366 Views)

Re: Communication Failure Error with installation

03-25-2014 08:41 PM in reply to: alexduong70
*facepalm* ya i tried it and now it worked.-. thank you!

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