Installation & Licensing

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New Member
Posts: 2
Registered: ‎04-22-2013
Message 31 of 65 (6,071 Views)

Re: Communication Failure Error with installation

06-05-2013 01:07 AM in reply to: splaw
Hi Guys, I have the problem solved now with an independent install package.
You can consider my query closed. Thanks for the assistance.

Ciaran



Ciaran O'Brien BARCH MRIAI

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New Member
Posts: 1
Registered: ‎08-14-2013
Message 32 of 65 (5,732 Views)

Re: Communication Failure Error with installation

08-14-2013 04:11 AM in reply to: varieth

Welcome. I need to take advantage of the 3DS Max 2014 taken from you, unfortunately, when you run the installer error

http://oi46.tinypic.com/30cbnrn.jpg

I do not have anti-virus or firewall, what should I do?

New Member
Posts: 1
Registered: ‎08-14-2013
Message 33 of 65 (5,717 Views)

Re: Communication Failure Error with installation

08-14-2013 06:38 AM in reply to: varieth

I am having the same problem getting the "communication failure" message. I have attached a screenshot of my error. You mentioned trying "Download Now or Browser Download". I cannot find those options. If you could direct me to that I will try these alternatives. Otherwise, maybe this problem has been addressed and you can give me tips. I am using WIndows 7 - 64 bit

 

Thank you,

Marisa

 

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 34 of 65 (5,705 Views)

Re: Communication Failure Error with installation

08-14-2013 09:29 AM in reply to: mrsdsgn

Hello Kurwa and Marisa!

 

This one could be related to a number of things, including your firewall. Can you try disabling it altogether, or opening these ports.

 

If that doesn't work I'd recommend using a different download method, specifically the Browser Download option which can be accessed via Matt, our Virtual Agent.

 

From Matt: Download and Installation -> Software Download Links -> I need to redownload my product

 

Here to help if additional assistance is needed, otherwise please accept as a solution so that others can benefit from this information!



Philip Schmelzer
Employee
ankushved
Posts: 32
Registered: ‎10-21-2011
Message 35 of 65 (5,668 Views)

Re: Communication Failure Error with installation

08-19-2013 12:07 AM in reply to: mrsdsgn
Hi Marisa,
Go back to the Autodesk portal, click on Install Now, after accepting the EULA, a Setup.exe will start getting downloading. Till the time its download finishes, do not click anywhere else on the web page and do not close the web page. Once the downloads finishes, then run the Setup.exe. Wait until the main installer launches.
Once the main installer launches, then you can close the web page. Hopefully, this will resolve your problem.


Thanks & Regards,
Ankush Ved

Employee
ankushved
Posts: 32
Registered: ‎10-21-2011
Message 36 of 65 (5,667 Views)

Re: Communication Failure Error with installation

08-19-2013 12:09 AM in reply to: ankushved
Also, in the post you mentioned AutoCAD but in the screenshot the setup.exe is selected for IDSU suite. So, this will not work. You need to launch the Setup.exe which is downloaded for AutoCAD.


Thanks & Regards,
Ankush Ved

New Member
Posts: 1
Registered: ‎08-14-2013
Message 37 of 65 (5,624 Views)

Re: Communication Failure Error with installation

08-24-2013 12:19 PM in reply to: varieth

I have been trying to install IDSP 2014 for weeks.  Same errors as those previously listed...Communication Failure if I try Install Now and that is with firewall/AV off.  If I download Download Manager nothing happens.  If I spend the excruciating time doing the Browser Download in the four parts.  I always get an error saying some files must be missing.  For the money we spent on this, I find it ridiculous that we do not get the actually CDs since this is obviously so large and cumbersome!

New Member
Posts: 1
Registered: ‎09-16-2013
Message 38 of 65 (5,320 Views)

Re: Communication Failure Error with installation

09-16-2013 05:27 PM in reply to: varieth

Hye i am trying to download maya 2014 but there seems to be issues with downloading and it just disappers

I using a HP G62 Notebook PC i was wondering if it is the simple fact that my system is a little bit older.

I also tryed 2013 and that one gave me the communication failure error that seems to be so famous among the many people that are in this form. I need this software for my college class.

Active Member
Posts: 7
Registered: ‎10-23-2012
Message 39 of 65 (5,313 Views)

Re: Communication Failure Error with installation

09-16-2013 06:56 PM in reply to: jjenkins3726
Please use web download. There is no solution besides that.
New Member
Posts: 1
Registered: ‎09-24-2013
Message 40 of 65 (5,159 Views)

Re: Communication Failure Error with installation

09-24-2013 04:31 AM in reply to: philip.s

I'm having the same problem with Building Design Suite Premuim Trial.

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