Installation & Licensing

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Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 21 of 95 (4,194 Views)

Re: Communication Failure Error with installation

05-08-2013 01:35 PM in reply to: mweiss34

Hello Edward,

 

The alternative in this case would be to download the software via an alternative method, specifically Browser Download.

 

If you're downloading from an Autodesk portal where this is not an available option, specifically as a trial, you can find most current + previous version download links via Matt, our Virtual Assistant.



Philip Schmelzer
Active Member
mweiss34
Posts: 7
Registered: ‎05-07-2013
Message 22 of 95 (4,197 Views)

Re: Communication Failure Error with installation

05-08-2013 02:24 PM in reply to: philip.s

I figured it out.  I'm downloaded and then I'll see if it works. 

Active Member
mweiss34
Posts: 7
Registered: ‎05-07-2013
Message 23 of 95 (4,192 Views)

Re: Communication Failure Error with installation

05-08-2013 03:23 PM in reply to: philip.s

I installed the 30 day trial from your website and I can't even open nothing.  I get this error message see attachment

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 24 of 95 (4,180 Views)

Re: Communication Failure Error with installation

05-08-2013 08:07 PM in reply to: cobrien_obfa
Hi Ciaran,
Are you still facing problem with Install Now? Can you check my private message? Thanks.


Thanks & Regards,
Ankush Ved

Member
wally-james
Posts: 3
Registered: ‎04-05-2011
Message 25 of 95 (4,177 Views)

Re: Communication Failure Error with installation

05-08-2013 09:20 PM in reply to: varieth

Hello,

 

I have been closely watching this thread for quiet sometime cause i have been struggling to download the ''install now'' version.  I have been hesitant to reply to the thread as i was waiting for an eventual ''download now'' option, but it seems that option would not be coming anytime soon.

 

I have tried all these options mentioned in the thread and i am still anxious to try out this new revit.

 

help will be greatly appreciated

 

Wal

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 26 of 95 (4,138 Views)

Re: Communication Failure Error with installation

05-09-2013 04:17 PM in reply to: wally-james

Hi Wally,

 

Confirming that Revit 2014 direct browser download links are now available in Matt, our Virtual Assistant!

 

From Matt: Download and Installation -> Software Download Links -> I need to redownload my product -> Autodesk Revit Products -> Autodesk Revit.



Philip Schmelzer
Contributor
Eduardo2012
Posts: 16
Registered: ‎06-18-2012
Message 27 of 95 (4,077 Views)

Re: Communication Failure Error with installation

05-12-2013 06:01 AM in reply to: varieth

I downloaded Revit 2014 trial version. Same communication error as described in this post. Tried in 3 different computers with same results. Disabled firewall, same results. Deleted the .exe file, downloaded again 3 times with same results. Tried in Windows 7 ultimate and Windows 8 in another computer.

Other posts suggest opening ports (what is that and how is it done????) and there's one post saying that an email client solves the problem. What does this mean? I use outlook here, I would think that's an email client.......and what in the world does that have to do with this issue?

This is all very strange and it seems there's no convincing answer for this yet. I hope to find the solution

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 28 of 95 (4,069 Views)

Re: Communication Failure Error with installation

05-12-2013 09:45 AM in reply to: Eduardo2012

Sorry to hear that you're having issues Eduardo.

 

Instead of troubleshooting the communication errors which are typically difficult to pinpoint, the simplest workaround is to obtain the necessary browser download links from Matt, our Virtual Assistant.

 

Instructions from Matt: Download and Installation -> Software Download Links -> I need to redownload my product -> Autodesk Revit Products -> Autodesk Revit.

 

Please let us know if you have any additional questions, concerns, or issues!



Philip Schmelzer
Active Member
splaw
Posts: 7
Registered: ‎10-23-2012
Message 29 of 95 (3,734 Views)

Re: Communication Failure Error with installation

06-04-2013 06:26 PM in reply to: philip.s

I am having the same problem. Seems like the new install method is not working. Have been trying it for more than a a month .This download method should be remove and replaced immediately. It is causing a lot of wasted time and frustration.Obviously the software download method has not been tested properly.  The  web download should be posted to the main download site.

 

It has not been more than 2 months and it is still not fixed ?  Now we have to google to find out how to solve this problem ? Autodesk please get your act together !

 

 

Employee
ankushved
Posts: 33
Registered: ‎10-21-2011
Message 30 of 95 (3,729 Views)

Re: Communication Failure Error with installation

06-04-2013 07:54 PM in reply to: splaw

Hi, 

 

When you click on Install Now button and a small Setup.exe starts getting downloaded then do not click anywhere on the web page,  do not refresh it and do not close it. Installer needs some data for the product which you have selected to Install, so you need to wait on that web page. 

Once the <...>_Setup.exe is downloaded, then click on it and wait for the installer to launch. Once the installer is launched, then you can close/refresh/click anywhere on the web page.

Please try these steps and send me a Private Message in case it still doesnt work.

 

Thanks for your patience.  



Thanks & Regards,
Ankush Ved

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