• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Installation & Licensing

    Reply
    Member
    Posts: 4
    Registered: ‎12-17-2012

    Re: Communication Failure Error with installation

    12-21-2012 12:10 AM in reply to: philip.s

    Thank tou Phil, I have done that and successfully installed Maya. Thanks again.

    Please use plain text.
    New Member
    Posts: 1
    Registered: ‎02-15-2013

    Re: Communication Failure Error with installation

    02-15-2013 12:42 PM in reply to: philip.s

    I'm encountering the same issue while trying to download the Student Version of Maya 2013. I've tried Install Now and Download Now and neither work. Install now just gives me a file that, when run, only gives me a Communication Error. I tried changing the ports and I even turned off my firewall to try that. When I click Download Now it only gives me the install file for the Autodesk Download Manager, while has already been installed. When I run the DLM a download does not start like the website and all resources I can find suggest. As previously mentioned, I had a bunch of files that had accumulated from the multiple attempts, I deleted those and I'm still encountering this issue. I restarted my computer and repeated everything mentioned, to no avail. Any suggestions?

    Please use plain text.
    Member
    Posts: 4
    Registered: ‎12-17-2012

    Re: Communication Failure Error with installation

    02-16-2013 12:31 AM in reply to: deanjs88
    Delete all file you can find related to Maya, then try the browser download option. Keep in mind that it is a different file than the ones you have downloaded previously. That is what worked for me.
    Please use plain text.
    New Member
    Posts: 2
    Registered: ‎04-22-2013

    Re: Communication Failure Error with installation

    04-22-2013 07:03 AM in reply to: varieth

    Hi All, I have been having the same problem trying to download Building Design Suite 2014. I don't have access to the Firewall, so would like to use the Browser download - eh - where do you go for that.

    The webpage does not appear to allow it.

     

    Any quick guidance much appreciated.

    Regards,

    Ciaran

     

     

    Please use plain text.
    Community Manager
    philip.s
    Posts: 1,563
    Registered: ‎09-27-2011

    Re: Communication Failure Error with installation

    04-22-2013 04:19 PM in reply to: cobrien_obfa

    Hello Ciaran,

     

    As the 2014 suite browser download links are not yet available on Matt, our Virtual Assistant (should be within the next couple of days), I'll send you a Private Message (little envelope next to your profile name when signed in) with the corresponding timed links.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.
    New Member
    Posts: 1
    Registered: ‎04-26-2013

    Re: Communication Failure Error with installation

    04-26-2013 10:46 AM in reply to: philip.s

    I have this message in the attachments when i try to install revit 2014 free trial.

    what i can do for this?

    Please use plain text.
    Community Manager
    philip.s
    Posts: 1,563
    Registered: ‎09-27-2011

    Re: Communication Failure Error with installation

    04-26-2013 03:32 PM in reply to: ayman_hakam

    Welcome to the community Ayman!

     

    Take a look at the following Install Now troubleshooting suggestions and let us know if you're able to resolve the issue.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
    Please use plain text.
    Active Member
    Posts: 7
    Registered: ‎05-07-2013

    Re: Communication Failure Error with installation

    05-07-2013 06:54 PM in reply to: varieth

    I'm having the same problem I disable the firewall and tried the advanced settings like discussed.  No luck.  What's this alternative download.  I don't understand

    Please use plain text.
    Employee
    ankushved
    Posts: 20
    Registered: ‎10-21-2011

    Re: Communication Failure Error with installation

    05-07-2013 09:00 PM in reply to: mweiss34
    Do not close or refresh the web page once you click Install Now, wait for the <abc>_Setup.exe to get downloaded. Once it downloads, run it. Wait for the main installer screen to appear. Hopefully, this should solve the problem.


    Thanks & Regards,
    Ankush Ved

    Please use plain text.
    Active Member
    Posts: 7
    Registered: ‎05-07-2013

    Re: Communication Failure Error with installation

    05-08-2013 10:29 AM in reply to: ankushved

    Still not working again I double click on setup.exe.  Windows wants to makes sure I want to install this I say yes.  Autodesk AutoCAD 2014 screen pops up and saids initizing and then I get the communication failure error.  I can't even download the free trail demo from you website because I get a network error from that to.   

    Please use plain text.