Hi,
We have 60 Softimage 2011 seats in house.
29 are licensed to one license server, and 31 are licensed to another license server. Subscription has expired on these 2011 licenses.
We have just purchased 15 more Softimage 2012 seats, which are on Subscription.
I tried to append the additional 2012 license files to one of the pre-existing 2011 license files, but the new ones are not being recognised by the license server. After asking on the forums, we were informed that they are not compatible and cannot be appended.
We do not want to have to set up a third license server just for the 15 2012 seats. Is it possible to generate a single license file for all 60 2011 seats, and a single licence file for the 15 2012 seats?
Please let me know, as a matter of urgency. We have people in the studio who are unable to work because they cannot access licenses that we have paid for.
Thanks,
Mike Buckland
Triggerfish Animation
yea
were these 15 2012 seats upgraded from any of the 2011 seats or were they brand new seats?
DarrenP
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which you are going to have do is generate all license files on the same day and combine them into 1 license file
DarrenP
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So is this the correct procedure:
I need to go to the registration page with my old (2011) and new (2012) serial numbers and then re-register them to generate new license files (ie one for 2011 and one for 2012) that I would then be able to append and use as a single license file.
yes
this guide will help: http://forums.autodesk.com/t5/Installation-Licensing/Combining-License-Files-for-Subscription-and-No...
DarrenP
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post back if it works or not
DarrenP
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The only issue that you might run into is an issue where your 2012 Subscription seats supersede the 2011 seats because of the backwards compatibility. If this happens, you can request that your 2012 license file be generated as a non-Subscription license file. Otherwise it looks like Darren has brought you home on this one.
use this ultility on the combined license file to make sure the seat count is correct: www.licenseparser.com
DarrenP
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Hi Darren,
Thanks, as far as I can tell from the parser I have all the licenses combined into one file succesfully.
Its the end of the day and everyone's leaving, so I'll have to wait till tomorrow to see if we've conquered the problem.
Mike