Installation & Licensing

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Member
Arpav-Dst
Posts: 4
Registered: ‎08-24-2011
Message 1 of 8 (506 Views)
Accepted Solution

Client CIvil 3D error [-5.412.0]

506 Views, 7 Replies
12-30-2011 04:08 AM

Hi 

 

At work, a year ago,  i  installed a Server Licences and it  work fine with 2011.

It's a Educational Licence for 10 users.

 

The version of lmgrd:

License server status: 27000@MAFS

License file(s) on MAFS: C:\Program Files\Autodesk\Autodesk Network License Manager\ARPAV VENETO_21122011.lic:

MAFS: license server UP (MASTER) v11.9

 

So now,  I downloaded the Civil 2012 3D and installed in 3 different PC when I try to start the client the reply is  always the same:

 

Error -5.412.0]

 

I have a license obtained from Autodesk Support Service  that support 2012 EMS. 

 

this is the log of CIVIL 3D Client.

 

4484 2011/12/30 12:37:51 Reason=Fatal error
4484 2011/12/30 12:37:51 ComputerName=myname
4484 2011/12/30 12:37:51 OS=5.1.2600.Service Pack 3
4484 2011/12/30 12:37:51 File=AdlmIntNWFBLicense.cpp,Line=766
4484 2011/12/30 12:37:51 VendorID=3 [FLEXLM-NW]
4484 2011/12/30 12:37:51 VendorError=-5 [No such feature exists]
4484 2011/12/30 12:37:51 FLEXLM-NW=v11.9.0.0 build 87342 i86_n3
4484 2011/12/30 12:38:50 Reason=Fatal error
4484 2011/12/30 12:38:50 ComputerName=myname
4484 2011/12/30 12:38:50 OS=5.1.2600.Service Pack 3
4484 2011/12/30 12:38:50 File=AdlmIntNWFBLicense.cpp,Line=749
4484 2011/12/30 12:38:50 AdlmIntError=20 [License check out failed]

 

Some ideas??

Thanks

*Expert Elite*
DarrenP
Posts: 7,201
Registered: ‎09-13-2007
Message 2 of 8 (503 Views)

Re: Client CIvil 3D error [-5.412.0]

12-30-2011 06:28 AM in reply to: Arpav-Dst

did you update your license file for 2012?

*Expert Elite*
TravisNave
Posts: 10,042
Registered: ‎01-14-2005
Message 3 of 8 (494 Views)

Re: Client CIvil 3D error [-5.412.0]

01-02-2012 07:11 AM in reply to: Arpav-Dst

True indeed.  You need a new updated license file for 2012 as it will not work with your 2011 licenses.  Also, educational licenses tend to expire after 13 months.  -5 simply means that this product does not exist on your license server. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Arpav-Dst
Posts: 4
Registered: ‎08-24-2011
Message 4 of 8 (491 Views)

Re: Client CIvil 3D error [-5.412.0]

01-02-2012 09:33 AM in reply to: TravisNave

Yes it's new file  license file: italian assistance send me a license file from activation.autodesk.com for two time.

The last one at 12/19/2011: i reinstalled the license manager built into Civil 3D 2012 so now I have the 11.9 version of lmgrd and with the last license file given from italian reseller.

At this point, for Autodesk 2011 and Civil 3D 2011, the new license file, with lmgrd 11.9, works fine and all client can receive the license.

The italian support system thinks that is a wrong installation of license manager. They cannot resolve my problem from remote.

How can i debug if the License Manager is right?

Are there some minimal requirement for Autodesk Education Master Suite 2012, for example lmgrd version or adskflex version??

 

Alessandro

 


  

*Expert Elite*
TravisNave
Posts: 10,042
Registered: ‎01-14-2005
Message 5 of 8 (489 Views)

Re: Client CIvil 3D error [-5.412.0]

01-02-2012 10:11 AM in reply to: Arpav-Dst

Version 11.9 will work just fine.  The NLM is backwards compatible so you shouldn't have any problems there.  You could upgrade to 11.10 if you really want to. 

 

You might have corrupted CascadeInfo.cas files. 

 

For more detailed information about the CascadeInfo.cas file, please refer to the Autodesk Support Knowledge Base article found here:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240617&id=13894457&siteID=123112

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Arpav-Dst
Posts: 4
Registered: ‎08-24-2011
Message 6 of 8 (487 Views)

Re: Client CIvil 3D error [-5.412.0]

01-02-2012 11:45 AM in reply to: TravisNave

hi

I have read Corrupt CascadeInfo.cas info but in my pc i don't find CascadeInfo.Cas.

I will look for in the other Pc where I tried to install 2012 CIVIL 3 D.

 

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 7 of 8 (481 Views)

Re: Client CIvil 3D error [-5.412.0]

01-03-2012 12:32 AM in reply to: Arpav-Dst

Please try this patch for Civil 3D 2012. Cascading issue could be fixed with this.

 

http://usa.autodesk.com/getdoc/id=DL17253046

 


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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Member
Arpav-Dst
Posts: 4
Registered: ‎08-24-2011
Message 8 of 8 (476 Views)

Re: Client CIvil 3D error [-5.412.0]

01-03-2012 02:09 AM in reply to: Arpav-Dst

Great!! Finally  it's work ; Thank you from Italy.. great support:manvery-happy:

 

Alessandro

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