Civil LDT Companion 2009 Install error

[Anonymous]

I am trying to install from the Autodesk CD a seat of Civil 3D LDT Companion 2009 to a new Windows 7 64-bit Acer laptop. After the initialization, I choose install and after a few seconds get this error:

The system cannot open the device or file specified.

E:\x86\support\VCRedist\x64\vcredist.msi

I have installed the same program a few times before this last year and have not had a problem with Windows 7 64-bit. I have checked on-line and found similar problems but not the same. I checked on the CD and there is no \x86\support\VCRedist\x64\ folder there. Do I need to get a newer CD or is there another fix for this issue.

Thanks foar any help!

[DarrenP]

it sounds like bad media

try copying the cd to the hard drive and install from there

[Anonymous]

That's what I thought too but we have two CD's.  One is for a second group of seats in a different department so I tried it and still got the same error.  The second CD also did not have the /x64 folder I mentioned before.  If the folder is not on the CD, I don't think it would help to copy to disk and run.  We have had both CD's for a while, since early 2010 or so maybe.  That's why I thought I might need a newer CD.

[DarrenP]

there shouldn't be a 64 bit folder in there because that is not 64 bit application

you should have this directory on the CD: x86\support\VCRedist\x86\

[Anonymous]

I know it is a 32 bit program but why should it even be looking for a \x64 folder at all?  Is it possibly going out to the AutoDesk site for some reason during initialization and coming up with the x64?  I also can't figure out why it has worked on both disks before on Windows 64 bit systems but now does not.

Anyway, I am in the process of copying to disk to try that. I will let you know how or if it works.

[DarrenP]

do the cds work on another machine?

if both cds worked on another machine

then it may be that the cd rom drive is going bad

[Anonymous]

I don't think it is the CD drive since it is on a new laptop and worked fine to Install the Windows 7 and other programs. I will check it though if problems persist.  For now, it seems to be copying fine from the CD to the disk to try the install from there.

That is a yes on the install to other computers with the two seperate disks. We have put out 10-15 new computers this past year while using one or the other of the two disk for installation to the computer. This is the first one though since the first of October that I have tried. The last three that I know of worked without a hitch.

[Anonymous]

Copied the CD to local hard disk and tried installing from there. It gave the same error as before.