Installation & Licensing

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Distinguished Contributor
taneum
Posts: 135
Registered: ‎01-07-2005
Message 1 of 6 (1,047 Views)

Civil 3D Serial Number Request

1047 Views, 5 Replies
04-06-2012 12:45 PM

Does the serial number and product key from Civil 3D 2012 work for 2013?  Just downloaded 2013 and need both.

Distinguished Contributor
taneum
Posts: 135
Registered: ‎01-07-2005
Message 2 of 6 (1,035 Views)

Re: Civil 3D Serial Number Request

04-06-2012 03:05 PM in reply to: taneum

It didnt work........so we are on subscription service here where I work.  I donloaded Civil 3D 2013, installed it and all is good but i need my serial number.  So far I have found nothing about how to retrive it.

 

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 3 of 6 (1,033 Views)

Re: Civil 3D Serial Number Request

04-06-2012 03:10 PM in reply to: taneum

Sorry about the delayed response Taneum,

 

Confirming that each new release has unique license information, and the serial number and product key for 2012 would not work to install / activate 2013.

 

Typically, the Software Coordinator or Contract Manager will be privy to the license information and would be able to look it up in the Subscription Center via the following link.

 

How to Find Your Serial Number and Product Key in Subscription Center - LINK

 

With that being said I will be sending you an email shortly (and cc'ing the Contract Manager) with your 2013 entitlement info.



Philip Schmelzer
Distinguished Contributor
taneum
Posts: 135
Registered: ‎01-07-2005
Message 4 of 6 (1,029 Views)

Re: Civil 3D Serial Number Request

04-06-2012 03:18 PM in reply to: philip.s

I am the contact manager and when I go to the download page and change the content type from software to serial numbers it state that we dont have any serial numbers.  How can this be?  It says we dont have any for 2011 or 2012 either which, obviously, we have loaded, activated, and used.

Distinguished Contributor
taneum
Posts: 135
Registered: ‎01-07-2005
Message 5 of 6 (1,025 Views)

Re: Civil 3D Serial Number Request

04-06-2012 03:21 PM in reply to: taneum

.......also when I use the link and go to subscription center, there is no "contract administrator" link on the left menu listed.  I wonder if my boss is actually listed as the contract administrator.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 6 of 6 (1,023 Views)

Re: Civil 3D Serial Number Request

04-06-2012 03:25 PM in reply to: taneum

Hi taneum,

 

Ted and Terry are set up as the Contract Managers pertaining to the 2 agreements that your profile is attached, hence why the serial numbers wouldn't be listed and the Contract Administration tab missing :smileyhappy:



Philip Schmelzer

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