Installation & Licensing

[#1]

Hello all,

I am having trouble installing C3D 2011.  I get the following error message.

An errror occurred during the installation of assembly 'policy.1.1.FARO.LS,version="1.1.406.58",type="win32-policy",processorArchtecture="x86",publicKeyToken="1d23f5635ba800ab"'. Please refer to Help and Support for more information.

First I have installed in successfully on another machine in the office.  This is a stand alone install.  On research so far, I have

A)  looked at TS15149656 (which says turn off Norton AV during install).  I have PC Tools Spyware Doctor w/ AV and it is already turned off.

B)  Removed all of the dot net versions and reinstalled dot net using Microsoft tools and verified registry size limit.

 see http://forums.autodesk.com/t5/Installation-Licensing/Autocad-2011-Installation-trouble-error-1603/m-...

 and see http://support.microsoft.com/kb/923100/en-us

C)  Ran Microsoft Directx web installer to make sure i have the latest version.

Install logs:

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===

2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded

2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=1603

2010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=1619

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===

2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded

2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=1603

2010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=1619

2010/11/11:09:22:15 rtompkins HERMAN === Setup ended ===

2010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded 2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=16032010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=16192010/11/11:09:14:23 rtompkins HERMAN === Setup started on HERMAN by rtompkins ===2010/11/11:09:16:48 rtompkins HERMAN Install DirectX 9.0 Runtime Succeeded 2010/11/11:09:22:08 rtompkins HERMAN Install FARO LS 1.1.406.58 Failed Installation aborted, Result=16032010/11/11:09:22:09 rtompkins HERMAN Rollback DirectX 9.0 Runtime Failed Failure is ignored, Result=16192010/11/11:09:22:15 rtompkins HERMAN === Setup ended ===

Thanks,

Randy

i am running dell precision t3400 xp sp3, 4G ram, current on all updates and drivers. Graphics card is Nvidia Quadro FX 570, drivers 6.05.26 (performance) and video 259.57 (6.14.5957)

[#2]

Do you have any other version of FARO LS installed; please check in add/remove program

if not

Please try to install as true administrator in Diagnostics mode.

http://usa.autodesk.com/getdoc/id=TS1054234

If this doesnt work, there should be a verbose log with %temp% directoy which would give more details on this error

please post the error parts here.

[#3 · Accepted solution]

Hi Hashim,

I had a previously installation of C3d 2011 on my machine that had some issues due to a computer cleanup / registry cleaner program (Registry Mechanic) (not a good thing,it cleaned too much).  Anyway, I saw a post somewhere about uninstalling Faro LS if it was listed in Add/Remove Programs.  It was not.

I found a post at another site (not cad related) with the same issue.  Even though it was not installed, there is a folder in C:\Windows\WinSxS called x86_FARO.LS , just needed to delete that folder and C3D installed fine.

BTW, what is FARO LS for?

Regards,

R 

[#4]

hi

thanks for sharing the solution

you can read about FARO LS here

http://www.faro.com/usa/contentpages/colorscanner/

[#5]

Hashim,

Also wanted to say thanks for the quick reply(s) !!

Randy

[#6]

you're welcome.

It was great to see a good collaboration in fixing the issue.

[#7 · Accepted solution]

Hi All;

   We have recently had similair reports of this issue/error that needed a bit more troubleshooting to resolve. In addition to the

C:\Windows\WinSxS\x86_FARO.LS_1d23f5635ba800ab... folder you may also have rename the below files/folders to work around this issue

C:\WINDOWS\WinSxS\Policies\x86_policy.1.1.FARO.LS_1d23f5635ba800ab_x-ww...

C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.cat
C:\WINDOWS\WinSxS\Manifests\x86_FARO.LS_1d23f5635ba800ab_1.1.406.58_x-ww_a175a29b.Manifest

   Please try to rename the above files and try the installation again

dwayne