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Member
Posts: 3
Registered: ‎06-11-2012
Message 1 of 15 (404 Views)

Cannot pass "reaffirmation page" for Education Community Software

404 Views, 14 Replies
06-11-2012 08:42 AM

Hi,

 

Last night I tried to download AutoCAD for mac onto my laptop, but I was unable to get past the reaffirmation page. I provided information for all of the required fields and checked the "I agree to terms of service" check box. However, every time I pressed submit, a pop-up appeared telling me I had to "agree to the terms of service".

 

This happened several times, and I'm not sure how to bypass it.

 

Also, I have downloaded autoCAD from the education community before (I'm a college student) if that is relevant.

 

Please advise me on what to do next!

 

Thanks

 

-J

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 15 (392 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-11-2012 12:07 PM in reply to: orangeberry12

Hi orangeberry12,

 

I'm currently looking into the reaffirmation issue with the Education Community team and will update you accordingly.

 

In the mean time what version of AutoCAD for Mac do you need to access? The 2013 release can be downloaded from Autodesk.com and ran in trial mode as a temporary workaround and activated later with your EDU license. 



Philip Schmelzer
Member
Posts: 3
Registered: ‎06-11-2012
Message 3 of 15 (391 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-11-2012 12:39 PM in reply to: philip.s
Thank you very much! I can try installing the 2013 release tonight. Thank you for the recommendation. -J
New Member
Posts: 2
Registered: ‎06-12-2012
Message 4 of 15 (381 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-12-2012 03:57 AM in reply to: orangeberry12

I've been having this problem for 2 weeks now but nothing happened

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 5 of 15 (377 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-12-2012 04:42 AM in reply to: radu7991

Hi Radu7991,

 

Did you try to clean your browser before trying to complete the online form?

 

Thanks!



Celine Manca
New Member
Posts: 2
Registered: ‎06-12-2012
Message 6 of 15 (373 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-12-2012 05:01 AM in reply to: orangeberry12

i've deleted the history caches and cookies but it still won't work

 

Thanks anyway 

Member
Posts: 3
Registered: ‎06-11-2012
Message 7 of 15 (369 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-12-2012 08:21 AM in reply to: orangeberry12

I also tried deleting my cache, changing browsers, and using a different computer. I still have the same problem with the "reaffirmation page."

 

I tried it again yesterday, but still no luck.

 

 

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 8 of 15 (362 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-12-2012 10:52 AM in reply to: radu7991

Hi radu7991,

 

We're still trying to troubleshoot this issue in the back end.

 

Do you need a download link which will allow you to run the software in trial mode for the time being?



Philip Schmelzer
New Member
Posts: 1
Registered: ‎06-26-2012
Message 9 of 15 (342 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-26-2012 12:27 PM in reply to: orangeberry12

i Cant pass the 

 "reaffirmation page" for Education Community Software, i have waited for about 2 weeks and nothing.

 

 

Dream, Love, Think, Do¡
Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 10 of 15 (336 Views)

Re: Cannot pass "reaffirmation page" for Education Community Software

06-26-2012 03:04 PM in reply to: jaarejon

Hi jaarejon,

 

As mentioned in the response to your Private Message, our Education Community team is working on a fix, however there isn't an approximation as to when it will be implemented.

 

(Including orangeberry12 and radu7991) My suggestion for the time being would be to create another account using a different email address.

 

I apologize for the inconvenience and please let me know if you have additional questions / issues.



Philip Schmelzer

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