Installation & Licensing

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*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 11 of 20 (250 Views)

Re: Cannot obtain license file +++

06-13-2013 01:00 PM in reply to: AllenJessup

that confirms 2009 is working fine

try deleting that registry key and try relaunching civil 3d 2012

*Expert Elite*
AllenJessup
Posts: 5,769
Registered: ‎05-21-2003
Message 12 of 20 (248 Views)

Re: Cannot obtain license file +++

06-13-2013 01:05 PM in reply to: DarrenP

I did that but same results.

 

Allen

*Expert Elite*
AllenJessup
Posts: 5,769
Registered: ‎05-21-2003
Message 13 of 20 (242 Views)

Re: Cannot obtain license file +++

06-13-2013 01:26 PM in reply to: AllenJessup

I confirmed through experimentation that the request doesn't reach the license manager. I can see where I start LDC 2009 but nothing shows in the log files for the times I tried to start C3D 2013.

 

Allen

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 14 of 20 (235 Views)

Re: Cannot obtain license file +++

06-13-2013 01:40 PM in reply to: AllenJessup

does 2013 start or does that error out to?

*Expert Elite*
AllenJessup
Posts: 5,769
Registered: ‎05-21-2003
Message 15 of 20 (233 Views)

Re: Cannot obtain license file +++

06-13-2013 01:42 PM in reply to: DarrenP
I never did install 13. We're going right from 2012 to 2014.

Allen




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*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 16 of 20 (222 Views)

Re: Cannot obtain license file +++

06-13-2013 02:40 PM in reply to: AllenJessup
*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 17 of 20 (221 Views)

Re: Cannot obtain license file +++

06-13-2013 02:46 PM in reply to: DarrenP

if not try adding it and launch civil 3d 2012 again

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 18 of 20 (215 Views)

Re: Cannot obtain license file +++

06-13-2013 04:17 PM in reply to: DarrenP
now that i think about it
this may not help
*Expert Elite*
AllenJessup
Posts: 5,769
Registered: ‎05-21-2003
Message 19 of 20 (208 Views)

Re: Cannot obtain license file +++

06-14-2013 05:09 AM in reply to: DarrenP

It did help some. I now have more information from the error dialog:

 

e11.PNG

 

So running the Cascade Hotfix must have done something even though it errored out. The software is now looking for a IDSP 2012 license instead of a Civil 3d 2012 license. This is important information. So it looks like it did help a lot.

 

Allen

*Expert Elite*
AllenJessup
Posts: 5,769
Registered: ‎05-21-2003
Message 20 of 20 (205 Views)

Re: Cannot obtain license file +++

06-14-2013 05:19 AM in reply to: AllenJessup

That was the final clue I needed. Since it was now looking for a 2012 IDSP license. I pointed FlexLM to the new IDSP 2014 license instead of the old Civil 3D 2012 license. I can now start Civil 2012.

 

So even though the Cascade Hotfix errored out. It did do what it was supposed to. The only question is, "Why didn't it work on the original installations of Civil 3D? Why did I need to reinstall Civil before it would work?" I know these questions will probably never be answered. But at least I have a procedure now if others have the same problem.

 

I bet that the AeccCascade.cab file it was looking for is in an IDSP 2012 deployment.

 

Thanks so much for all your help.

 

Allen Jessup

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