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Cannot obtain license file +++

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Message 1 of 20
AllenJessup
1845 Views, 19 Replies

Cannot obtain license file +++

This may not be as easy to answer as you think.

 

Cannot obtain license file +++

This may not be as easy to answer as you think.

 

It all started here:  C3D can't pull license after IDSP 2014 upgrade.

 

As part of the diagnosis process with Autodesk Support I was asked to repair, reinstall, uninstall/reinstall, etc. After the first reinstall I have never been able to get Civil 3D to pull a network license even though I reverted to our 2012 license file on the server. Others in the office can. But I can’t. The weirdest thing about it is that I CAN pull a license for Land Desktop Companion. So I know my computer is seeing the server and can read the license file. Other can read the file and pull a license.

 

The Licensing Error message is “A valid license could not be obtained by the network license manager” “Error [-5.412.0]

 

Running a Status Inquiry in LMTools confirms there are open licenses for Civil 3D.

 

I dug up the original email with the 2012 license file and replaced the one on the license server.

 

I went as far as to completely recreate the network deployment from the original download files and reinstall from that deployment.

 

I used LMutil.exe to check the lmpath –status to confirm the path was correct.

 

I can ping the server and have verified that it is an IPv4 response.

 

I have created Windows System Variable ADSKFLEX_LICENSE_FILE & FLEXLM_TIMEOUT and set them to @<servername> & 2000000 respectively.

 

I have renamed all the licpath.lic files because I’ve had trouble, in the past, having the ADSKFLEX_LICENSE_FILE variable stick even though it should take precedence.

 

I’ve tried deleting the CascadeInfo.css file because this started with a cascade problem.

 

There are probably a few other things I’ve tried in between that I don’t remember.

 

As I said; the weird thing is that Land Desktop Companion [A “Companion” program (actually a predecessor of Civil) shipped with and installed with Civil 3D] will get a network license from the license file with no problem.  

 

Any suggestions that don’t involve smashing the computer or dumping Autodesk for software will be welcome.

 

 

Allen Jessup


Civil 3D 2012 SP 2.1
Dell Precision T7400, Xeon CPU 3.16 GHz
Win 7 Pro, 64-bit,12 GB RAM, Nvidia Quadro FX 4600

 

 



Allen Jessup
Engineering Specialist / CAD Manager

19 REPLIES 19
Message 2 of 20
DarrenP
in reply to: AllenJessup

even after uninstalling/installing civil 3d 2012 you still weren't to able install the hotfix?

DarrenP
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Message 3 of 20
AllenJessup
in reply to: DarrenP

That's right.

 

But that isn't even that problem. I reverted to the 2012 license file and now everyone can pull a license except me. So the hotfix shouldn't apply.

 

Autodesk support created a C3D 2012 deployment and couldn't find that file it says it can't find.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 4 of 20
DarrenP
in reply to: AllenJessup

what does the license manager log say?

any denied access?

DarrenP
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Message 5 of 20
DarrenP
in reply to: DarrenP

try deleting this reg key

Hkey current user>software>flex LM license manager

DarrenP
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Message 6 of 20
AllenJessup
in reply to: DarrenP


@DarrenP wrote:

what does the license manager log say?

any denied access?


Good thought!

This license cannot be checked out because:
A PACKAGE component must be specified.
Feature:       64900CIV3D_F
License path:  C:\Program Files\Autodesk Network License Manager\License\ACAD12.lic;
FlexNet Licensing error:-125,147

 

I not an expert at reading the lic file. But it looks complete to me.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 7 of 20
DarrenP
in reply to: AllenJessup


@AllenJessup wrote:

@DarrenP wrote:

what does the license manager log say?

any denied access?


Good thought!

This license cannot be checked out because:
A PACKAGE component must be specified.
Feature:       64900CIV3D_F
License path:  C:\Program Files\Autodesk Network License Manager\License\ACAD12.lic;
FlexNet Licensing error:-125,147

 

I not an expert at reading the lic file. But it looks complete to me.

 

Allen


this error can be ignored according to this:

http://forums.autodesk.com/t5/Installation-Licensing/FLEXnet-Licensing-error-125-147/td-p/2971442

DarrenP
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Message 8 of 20
AllenJessup
in reply to: DarrenP

Is that the Debug.log or the CIV3D2012ENUAdlm.log?

Neither mentions Access Denied.

Allen




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Allen Jessup
Engineering Specialist / CAD Manager

Message 9 of 20
DarrenP
in reply to: AllenJessup

the debug log

its the log that is on the config services tab

DarrenP
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Message 10 of 20
AllenJessup
in reply to: DarrenP

This is the latest from the log.

15:13:30 (adskflex) IN: "59700CIV3D_2009_0F" JessupA@001F5FC9D8A2

15:13:30 (adskflex) IN: "64900CIV3D_F" JessupA@001F5FC9D8A2

15:18:10 (adskflex) IN: "59700CIV3D_2009_0F" Mahoneym@AD545BC29B4B

15:18:10 (adskflex) IN: "64900CIV3D_F" Mahoneym@BC305BA54A5C

15:28:46 (adskflex) OUT: "64900CIV3D_F" JessupA@001F5FC9D8A2

15:28:46 (adskflex) OUT: "59700CIV3D_2009_0F" JessupA@001F5FC9D8A2

Allen




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Allen Jessup
Engineering Specialist / CAD Manager

Message 11 of 20
DarrenP
in reply to: AllenJessup

that confirms 2009 is working fine

try deleting that registry key and try relaunching civil 3d 2012

DarrenP
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Message 12 of 20
AllenJessup
in reply to: DarrenP

I did that but same results.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 13 of 20
AllenJessup
in reply to: AllenJessup

I confirmed through experimentation that the request doesn't reach the license manager. I can see where I start LDC 2009 but nothing shows in the log files for the times I tried to start C3D 2013.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 14 of 20
DarrenP
in reply to: AllenJessup

does 2013 start or does that error out to?

DarrenP
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Message 15 of 20
AllenJessup
in reply to: DarrenP

I never did install 13. We're going right from 2012 to 2014.

Allen




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Allen Jessup
Engineering Specialist / CAD Manager

Message 16 of 20
DarrenP
in reply to: AllenJessup

allen do you have this enviroment variable setup:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=8891649&linkID=9243099

DarrenP
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Message 17 of 20
DarrenP
in reply to: DarrenP

if not try adding it and launch civil 3d 2012 again

DarrenP
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Message 18 of 20
DarrenP
in reply to: DarrenP

now that i think about it
this may not help

DarrenP
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Message 19 of 20
AllenJessup
in reply to: DarrenP

It did help some. I now have more information from the error dialog:

 

e11.PNG

 

So running the Cascade Hotfix must have done something even though it errored out. The software is now looking for a IDSP 2012 license instead of a Civil 3d 2012 license. This is important information. So it looks like it did help a lot.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 20 of 20
AllenJessup
in reply to: AllenJessup

That was the final clue I needed. Since it was now looking for a 2012 IDSP license. I pointed FlexLM to the new IDSP 2014 license instead of the old Civil 3D 2012 license. I can now start Civil 2012.

 

So even though the Cascade Hotfix errored out. It did do what it was supposed to. The only question is, "Why didn't it work on the original installations of Civil 3D? Why did I need to reinstall Civil before it would work?" I know these questions will probably never be answered. But at least I have a procedure now if others have the same problem.

 

I bet that the AeccCascade.cab file it was looking for is in an IDSP 2012 deployment.

 

Thanks so much for all your help.

 

Allen Jessup



Allen Jessup
Engineering Specialist / CAD Manager

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