Installation & Licensing

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Product Support
Chris.Aquino
Posts: 380
Registered: ‎06-27-2010
Message 1 of 1 (1,571 Views)

Cannot install Revit 2011 Products because the pick boxes are grayed out.

1571 Views, 0 Replies
08-03-2010 07:39 PM

There are 3 common things that can cause the product pick box to be grayed out at the product install screen.

 

1) Internet Explorer 7 or higher is not installed

 

Fix: Install IE 7 or higher.

 

2) DWF Viewer is installed.

 

Fix: Uninstall DWF Viewer and try reinstalling Revit.

 

3) The product is already installed, or was uninstalled incorrectly.

 

Fix: Verify the product you want to install is not already installed. If it was and had been uninstalled, make sure you went though the Clean Uninstall process (TS14633513).

 

In addition, if you have Windows XP 32 bit, please also verify SP3 is installed.



Chris Aquino
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.


The Revit Clinic
@Revitclinic

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